1 reviews | Active since Member
I bought dining table set and special order couch at Mattress and Couch Kwagga Mall Shop and got a call two weeks before collection and told that the special couch is ready, upon collection at the warehouse I was told that they don't have the right colour of chairs that I bought and by that time I am with the delivery car that I hired to deliver the furniture to Limpopo, secondly at first I was told that the special order couch is not ready, this is the couch I got a call two weeks before collection that it was ready. I was made to wait for almost an hour while they are looking for it, and by the time they said they got it, it was rapped in plastics which are not transparent and loaded in the delivery car, and as for the chairs I was then made to go collect the once on display at the shop which are not even clean of which I did.
Upon arrival in Limpopo I had to open the special couch package which was sealed in plastics which are not transparent, only to realise instead of 7 cushions they only put 6 cushions. Upon realising I immediately took a picture and send to the sales man stationed at Kwagga Mall Matress and Couch Shop who informed me that the warehouse is closed he will lease with them when they reopen in January. to my surprise today I was told that the warehouse said the cushion might have been lost in transit and there is nothing they can do to assist. The cushions were rapped all together with the couches and i only managed to open that package upon arrival in Limpopo and realised that it is incomplete.
There is no sign of professionalism and they don't want to take responsibility at all. Stay away from this ****mers.
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