The Matrress Company

I received an online quotation for a standard 3/4 bedset. I requested on Saturday to change the quotation to a standard double bedset. I decided to visit a branch of the The Mattress Company to make sure that bedset I want to order is the correct one for son. He is a rugby player and support is important.

The sales person Riaan was very helpful and friendly. I informed him that I got an online quotation but I want to make sure I am going to purchase the correct bed. He said that he is the person that communicated with me. He showed us the options, and also tested the matresses, I decided on a bedset of a R1000 more as it was a better mattress for my son's body.

As the quotation was online (qualifying for free delivery) I said I would ask to change the quotation and then pay online. He said I could pay instore, which I did. Delivery was set for Monday, 30 June 2025.

Delivery truck arrived around 15:00. My son handled the delivery. A double bed base was delivered with a queen size mattress. The delivery guy insisted on leaving the queen size mattress and said it will be exchanged today. He was instructed not to remove the plastic cover of the mattress.

My son phoned 011 6622378 and spoke to a gentleman (unfortunately did not ask for a name) that said he will investigate and phone back. Still waiting for feedback. I also send two emails to Riaan, but still no reply.

I phoned Riaan's cellphone, the Silverlakes store number and The Matress Outlet in Johannesburg but no answer.

I did not get what I paid for and I am not getting any feedback either!

There is a clear difference between double bed and a queen size mattress. My son had to sleep on the coach last night. Knowing the delivery was going to be yesterday, we donated this old bed yesterday morning.

It is a huge inconvenious to me!!