EH
EMRINA H
Active since Jul 2012
4
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0
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Reviews
4 reviews7 months ago
Avast
Avast deducted without my permission R676.00 from my account at ABSA BANK. I paid for subscription last year R264.00 and suddenly they deducted R676.00 from my account. I do not want to renew my subscription due to the price. Their button to cancel your subscription does not work. I want full refund.
0 replies
10 months ago
The Matrress Company
I received an online quotation for a standard 3/4 bedset. I requested on Saturday to change the quotation to a standard double bedset. I decided to visit a branch of the The Mattress Company to make sure that bedset I want to order is the correct one for son. He is a rugby player and support is important. The sales person Riaan was very helpful and friendly. I informed him that I got an online quotation but I want to make sure I am going to purchase the correct bed. He said that he is the person that communicated with me. He showed us the options, and also tested the matresses, I decided on a bedset of a R1000 more as it was a better mattress for my son's body. As the quotation was online (qualifying for free delivery) I said I would ask to change the quotation and then pay online. He said I could pay instore, which I did. Delivery was set for Monday, 30 June 2025. Delivery truck arrived around 15:00. My son handled the delivery. A double bed base was delivered with a queen size mattress. The delivery guy insisted on leaving the queen size mattress and said it will be exchanged today. He was instructed not to remove the plastic cover of the mattress. My son phoned 011 6622378 and spoke to a gentleman (unfortunately did not ask for a name) that said he will investigate and phone back. Still waiting for feedback. I also send two emails to Riaan, but still no reply. I phoned Riaan's cellphone, the Silverlakes store number and The Matress Outlet in Johannesburg but no answer. I did not get what I paid for and I am not getting any feedback either! There is a clear difference between double bed and a queen size mattress. My son had to sleep on the coach last night. Knowing the delivery was going to be yesterday, we donated this old bed yesterday morning. It is a huge inconvenious to me!!
0 replies
49 months ago
MTN INVOICED ME TWICE FOR SAME PERIOD!!! DOES NOT WANT TO CREDIT MY ACCOUNT!!!! REFR. 1-17849868826
My account runs from the 17th of a month until the next month of the 16th. A consultant phoned me on the 17th of February telling me my package is not available and my package needs to change. I was told the amount stays the same. I agreed to the migration. I was also phoned for 2 other numbers on my account with the same explanation. I agreed also to the migration. I did not receive a statement for 17 February 2022. When I received my 17 March 2022 statement I saw the due amount being more that other months. I checked the statement and noticed I was invoiced for the subscription of 17Febr - 16March 2022 and 17March - 16April 2022. I visited the MTN Wonderboom Juction branch and requested a printout of the February 2022 statement and detailed invoices. I noticed I was billed for the old subscription for 17Febr - 16Mar 2022. This was debited on the account 31 March 2022. MTN does not want to credit my account. They keep on saying I was billed pro rata. I agree with this but what about the 17Febr - 16March 2022 I was billed on the 17 Febr 2022 invoices. The same period was billed on the 17 March 2022 invoices. For those 3 numbers I am paying twice on 2 different invoices. Therefore the subscription invoiced on the invoice of 17 February 2022 must be credited. The moment the migration happened all those minutes and data expired and received the minutes and data of the new plan. How difficult is this to understand. They just keep on saying I was billed pro rata and my account will not be credited. I do not dispute the pro-rata?!!! I AM PAYING FOR THE PREVIOUS MTN PLAN 17FEBR - 16MAR 2022 AND I AM PAYI8NG FOR THE NEW MTN PLAN 17FEBR - 16 MAR 2022. IT WAS NOT MY CHOICE TO UPGRADE!!! I WAS TOLD MY MTN PLAN MUST CHANGE!!! MTN PLEASE CREDIT MY ACCOUNT!!!! YOU ARE STEALING MY MONEY!!!!! IF YOU HAVE DONE THIS TO ME, TO HOW MANY UNEXPECTED CUSTOMERS HAVE YOU BEEN DOING THIS TOO?????
0 replies
66 months ago
Citiq Prepaid
Terrible service!!! Our prepaid meters was registered wrong. Obviously the operators are not being trained properly!! After 3 months I discovered we the under recovery of electricity used. Outstanding amounts on main COT account. Tenants are not paying correct amount per unit. Who the hell is going to pay the amount not recovered by CITIQ??? Think before you make use of this company.
0 replies
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4 (100%)