No delivery and phones do not work!

the date today is 15 december.

I placed an order on the 1st of December for mattress and base. On the 9th of December. I received a call that my order will be delivered Thursday, 11 December. I spent the whole of Thursday at home, no delivery. Friday and today monday, I tried to call and the number on line does not go through, the alternative is never picked up. I have also sent email. My only option is to drive to one of their physical stores, and hope they will help. I do not know why they have online shopping as an option if it is going to be this bad. I also need shops to stop offering black Friday specials, if they are then going to use it as an excuse for horrible service. If you do not have the capacity do not do it!

I specifically got the bed because I have visitors coming in tomorrow, 16th of December :(