Shoddy quality and service.

I'm so disappointed with the quality and service I've received from the Secunda Branch. My queen extra length bed squeaks horribly and the quality is not what I thought I was buying. The branch won't assist me because I don't have an invoice as I've moved, yet it's okay for them not to have a copy of the invoice because they have moved. I paid the bed in full and am prepared to offer a bank statement which they don't want to accept. They're not prepared to assist me in anyway. I'm not asking for a new bed or refund, I just want the bed to be as solid and noise free as a bed should be. It's sad and pathetic that in these current times, service and quality are so shoddy. I have a Serta bed as well as two Cloud Nines purchased elsewhere still in excellent condition. So much for Spine Ortho Care.