Matzikama Local Municipality - Strandfontein Camping

At the end of August 2022, I made a booking at the Matzikama Local Municipality for our December vacation. I booked 2 places for camping for 11 nights. They asked for an immediate full payment, which I did. We went to view the sites to make sure that we bring along everything that we might need and to make sure that the bathrooms are wheelchair friendly, because we have elderly people joining us for the vacation. On arrival we found that there are steps leading to the bathrooms and the bathroom itself was not disability friendly. We decided to make a cancelation to book somewhere else to accommodate everyone. They did not want to refund us even though it is two months before the booked dates. When we confronted them about their cancelation policy of 14 days prior to your stay, they replied that they do not do refunds at all, but if we can send them proof of disability, they will refund us. So, we send through the proof and now they still won't refund us. Now they are saying they will only refund 75%, because they do not do refunds. Nowhere on their website or booking site do they mention anything about no refunds, only the 14 days prior to your stay. I am so frustrated and disappointed with the Matzikama Local Municipality, and I will never make a booking with them again. Never have I ever struggled like this to get a refund out of a place, and I think they should be ashamed for their "false advertising".