Terrible terrible company and customer support!

All these reviews are accurate. This is not disgruntled customers, these are legit reviews. My experience has been probably the worst online experience of my life. This is a Temu/Shein type company fronting as a local business. When the order goes wrong - and it will go wrong - then you end up dealing with a company called Auro MilanO https://aura-milano.it/ and they that's where the experience gets even worse. Issues I had, they shipped a product too large. I tried to return, and they said no rather let them ship a second product and just chip in EUR9, and then that product was wrong again... and now I'm stuck tryng to speak to their customer support to sort it out, and every email from them feels like you starting the conversation again from scratch! There is no continuity in the conversation and feels like each time it's a different person, with no context! TERRIBLE.