False advertising

Maybelline had a promotion running with clicks in the beauty fair running from the 8 - 21 June 22, the promotion was to purchase any Maybelline products to the value of R275 and receive a gift box free which includes a Maybelline baby face primer and a Maybelline setting spray upon going to click Musgrave and phoning the pavilion click to check if they had stock I was told at both clicks Musgrave and pavilion that unfortunately Maybelline only send then 2 gift boxes and they are sold out, I asked if they would receive more since the promotion only ends on Tuesday 21st and i went to them on Saturday and they both told me no because Maybelline doesn't have stock and they are the only ones to send the stock and gift boxes both my sister and I wanted to purchase items to qualify for the free gift, I then went in the Maybelline website and sent them an email stating my frustration to give them an opportunity to let me know a way forward no reference was given to me on my email to them and no automatic email was sent to state my email was received and I will be contacted nothing, I feel why have a promotion running for 14 days only to send the store 2 gift boxes so you are misleading the customers into going to purchase your products but not allowing them to receive the gift that was promised this is very frustrating and misleading to consumers, i feel don't have promotions if you can not keep to the promise you make on your end don't let customer get excited to purchase your products knowing they going to receive a gift in return only to get there and they wasn't even sent enough stock to give to more than 2 customers....I also contacted the Chatsworth clicks which was out of stock as well so it wasn't only 1 store however the Chatsworth branch said they received 8 boxes which I also feel is still so few for a promotion running for 2 weeks guess only the customers that are lucky to purchase on the 1st day of the promotion will receive a gift and why give 2 stores only 2 boxes and another store 8.... really disappointed as I was purchasing to gift it to someone.... unfortunately there is no email address for them only a contact me on they website Maybelline.co.za