SR
Shanell R
Active since Feb 2021
8
Reviews
0
Industries
Reviews
8 reviews46 months ago
False advertising
Maybelline had a promotion running with clicks in the beauty fair running from the 8 - 21 June 22, the promotion was to purchase any Maybelline products to the value of R275 and receive a gift box free which includes a Maybelline baby face primer and a Maybelline setting spray upon going to click Musgrave and phoning the pavilion click to check if they had stock I was told at both clicks Musgrave and pavilion that unfortunately Maybelline only send then 2 gift boxes and they are sold out, I asked if they would receive more since the promotion only ends on Tuesday 21st and i went to them on Saturday and they both told me no because Maybelline doesn't have stock and they are the only ones to send the stock and gift boxes both my sister and I wanted to purchase items to qualify for the free gift, I then went in the Maybelline website and sent them an email stating my frustration to give them an opportunity to let me know a way forward no reference was given to me on my email to them and no automatic email was sent to state my email was received and I will be contacted nothing, I feel why have a promotion running for 14 days only to send the store 2 gift boxes so you are misleading the customers into going to purchase your products but not allowing them to receive the gift that was promised this is very frustrating and misleading to consumers, i feel don't have promotions if you can not keep to the promise you make on your end don't let customer get excited to purchase your products knowing they going to receive a gift in return only to get there and they wasn't even sent enough stock to give to more than 2 customers....I also contacted the Chatsworth clicks which was out of stock as well so it wasn't only 1 store however the Chatsworth branch said they received 8 boxes which I also feel is still so few for a promotion running for 2 weeks guess only the customers that are lucky to purchase on the 1st day of the promotion will receive a gift and why give 2 stores only 2 boxes and another store 8.... really disappointed as I was purchasing to gift it to someone.... unfortunately there is no email address for them only a contact me on they website Maybelline.co.za
0 replies
46 months ago
Webafrica very incompetent
I contacted webafrica on the 7th June 22, spoke to Justice over the chat asked for a technician to move my firbe box from one room in my house to another (for work purposes) Was given a ref number ISP- 769872 was told I will get a response within 48hours was also provided with a technician contact number so my tenant could get her firbe connected which she has been requesting for the pass 3-4 months with no help from webafrica and the number given to me by Justice was for a technician that doesn't even service my area anymore, then on the 10th I tried to connect to a chat they couldn't connect me even on the 11th I tried to connect to a chat agent to get an update and wasn't connected to anyone 12th still no contact on the 13th was connected to Tlhologelo asked for my address, contact number and email address he transferred me to Victor he was asking me to remove powercable which had nothing to do with my query my firbe was then disconnected don't ask me what he did and was told he logged a new ticket, I was in training for work connected to Victor again to tell him my firbe line is down after our 1st chat he told me to switch off n back on nothing happened until the next day when I got connection again then I waited again no technician called or came out I tried to get a contact number for webafrica and only was able to find one for sales spoke to a very nice lady Chanel who promised to get someone from webafrica to call me this was on the 20th and like she promised some by the name of Sinethemba phoned me and I explained the situation again that all I need is for a technician to physically come to my address and move my firbe unit from one room to another he said the same thing ticket logged will received update within 48 hours he also promised to phone me back the next day and keep me updated he never called me back until now and I still never get my firbe unit moved and this issue was logged on the 7th today is the 21st June not sure how many 48 hours I need to wait I'm extremely upset I needed this done asap but no joy or help from anyone I think the chat is useless and the agents are not properly trained to assist a customer with simply stuff how hard is it to understand I physically need a technician to move my unit from one room to another... I need this sorted asap as I said its for work and the coverage I have in the other room is very poor I even bought a wifi extender which is not helping my situation ... please can I get some assistance
134 replies
60 months ago
Telkom is useless
Put a review on telkom on the 3 May 2021 was told by the agent Samukelisiwe Masondo that her manager will call me back in the next 30 minutes... after an hour of not been contacted I put a review on hello Peter and my husband received an email from her on the 4 May @ 14.53 to say her manager is still on escalation... until now no one as called or emailed with an update... my husband replied to her mail the same day at 18.36 to ask if her manager is still busy with the call and no reply from her either.... I must say TELKOM always takes the prize when it comes to " not getting back to they clients"
0 replies
60 months ago
"Telkom" is useless and a liar
Spoke to precious mnguni from telkom at 12.53 on the 16 April 2021 - Ref 913809367A WiFi contract came to an end so called to cancel wifi contract number 067 8379172 As per precious I will only be able to use wifi contract until the 30 April 2021 Last payment for contract will be R99 that will go off on the 30 April - That's the information she confirmed Today 4 May @ 2.21pm spoke to samkiliswe from telkom to confirm if wifi contract is cancelled as per my call on the 16 April... as per agent contract is cancelled however last payment is end of May but that's not we was told last mnt Asked to talk to a manager was told by Samukelisiwe Mosondo that she is working from home and I can use her name as a ref, the time of call 2.29 and date 4 May 2021 Her Manager Clive Dladla will call me on my MTN phone number by 3pm and I advised I will put them on hello Peter if I get no call its 4.20pm and still no call This is not the 1st time Telkom did this, last year we had the same issue contract was cancelled agent upgrade the contract and did not cancel as per my husband orders... it was escalated and a manager a year later still did not contact us as promised my husband was so frustrated with the back and fort calls to telkom and kept explaining the situation to different agents that he just kept the contract n paid for it but not this time... telkom is to good for taking our money but not willing to help when we need it Don't make promises you'll can't keep Please go listen to my call on the 16 April 2021 with Precious and teach your agents how to do they job properly the 1st time around
0 replies
61 months ago
Vodacom don't care about they customers
I shared my bad experience I have been having with Vodacom on the 1 April, I was promised feedback within 24- 48 business hours from the agent Margaret Harris ( you took my last call i made to Vodacom and logged my query are you not following up to see if this was resolved Margaret Harris? when I post on hello Peter I get a reply to say that u will be contacted no apologies was even made on that pathetic automatic reply ( you would think every customer gets that same reply) I posted a reply to my entail email to say why hasn't anyone still contacted me a week later and still no reply... today is the 14 April not 24-48 hours later but 14 days later and still no contact from Vodacom... it just goes to show they don't care about they customers but rather our money I will never recommend Vodacom to any of my friends or family members and because of this terrible service I will never use Vodacom again in my life....
159 replies
61 months ago
Vodacom is incompetent
I had 2 Vodacom contracts that was both coming to an end on the 20 January 2021, I called Vodacom customer care around end November - mid December 2020 not sure of the exact date however I was told by the agent to call by the 15 January to cancel the contract because it's closer to the ending of the contract, can't remember the person name, I then called on the 15 January I also can't remember the person name but I was able to get the person user ID: by_mavep001 that I spoke to on the 15 January, I asked that person if the last debit order will go off at the end of January and she confirmed that was correct... I then get a sms from my bank to say R260 was taken off my account on the 26 February 2021 I then called in very angry and spoke to a guy name Muzi 0822759810 he advised me that was some pro data amount and I explained to him the conversation I had with the agent on the 15 January and that I don't even use the cell phone and the pro data amount if they gave me any airtime they must take it back coz I don't want it and I was told no more debits will go off my account, he said he will escalate my issue and a manager will get back to me between 7- 10 business days because they will have to listen to call recording to see if the agent did in fact tell me that, I also advised him that a lady did also call me in January on my mtn number to confirm the cancellation of the contract and again I asked that agent if January will be my last debit, I also advised him I will be doing a bank reversal because I was told that my contract ended and I won't be debit... today the 1 April 2021 and no one called me back with and update, Vodacom now debit me R360 on the 31 March 2021 when I called the customer service department today I spoke to Margaret Harris and was told that there is no escalation on the system... no recording what so ever from nov/dec no record of me talking to muzi on the 27 February nothing... Vodacom really as incompetent people working there who lies to the customers...saying they going to help resolve your issues but do nothing about it... so I wasted 15 minutes of my time on the 27 February complaining and airing my frustration only to be made like a stupid waiting for someone to call me yet nothing was even recorded.... according to Margaret Harris she logged the call for me now on the 1 April Ref 1-34955047284316 and I should get feedback between 24- 48 hours... I did advise I want a call on my mtn number and not a sms or email from Vodacom... I'm angry, frustrated and upset beyond words... I will never use Vodacom ever again... thank you Margaret Harris for trying to assist me.... I hope that you will be able to resolve my issue once and for all... I'm trusting that you did what you said and are not like the other incompetent agents
106 replies
63 months ago
God sent - our Super Hero Marius Muller
After having a bad experience for 2 years and when I thought nothing will ever be done and Angel by the name of Marius Muller from game pavilion came to our rescue... I have recently wrote about a fridge my mum purchased 2 year ago and after many complaints telephonic and directly to many mangers at the store there was little to no help and always the same answer from every person we spoke to " We will send out a Technician" this happened for 2 years however once Marius Muller got involved with our bad customer experience he did everything possible to assist my mum... He kept to his promise, always called and emailed me with an update, he sent the technician out but when he was told that nothing is going to be resolve with our issues because we have been getting the same response for 2 years now he stepped up and stood by his promise to us the customer... mum's fridge was collected yesterday and today she will have the joy of choosing a new one after suffering for 2 years... A big thank you Marius Muller for all your help and sympathy and for understanding our situation and for been supportive, you are God sent when no one else was willing to help Mum with this constant issue you went beyond and above to make sure this issue will be resolve once and for all...May God continue to bless you and your warm heart... keep up the great work and it's only because of you that we will continue to shop at game.... when we almost gave up you put a little bit of hope back in us... GAME NEEDS MORE EMPLOYEES LIKE YOU MARIUS MULLER...I HOPE GAME APPRECIATE YOU.... P.S the 5 stars is for you Marius " Our Super Hero"
56 replies
63 months ago
Frustrated and angry customer
Good day, I am writing this email on behalf of my mum Mrs S Naidoo ( 0734989593) My mother purchased a Hisense fridge from game pavilion in 2019 From the time my mother got the fridge she experience endless problems with it Bear in mind this is supposed to be a brand new fridge The fridge was icing at the back with thick blocks of ice while the bottom of the fridge remains warm A number of calls and visit to the store directly to advise of the issue And every time they said a technician will be sent out Many different technician came out and even the same technician on several occasions and every time my mum was told to defrost the fridge and it will work fine thereafter It's really frustrating because it's going over a year now and my mum is still having the same issue with the fridge but this time it's not icing as much but rather its not getting cold My mum had thrown out milk, food and veggies because nothing is staying fresh in the fridge Both my mum and dad spoke to manages at game pavilion and all they can say is they will send a technician That's always the answer She asked many times if the fridge can rather be replaced because she received it with a fault or if they can rather take the fridge to the store get it checked up properly and have it fixed and returned and was told NO where is the customer service in this situation? Where is the compassion for the customer? Where is the promise that game will replace something that's broken or that the customer is always right? My mother suffers with Osteoarthritis and her defrosting and cleaning the fridge on many occasions so that the technician can so call FIX THE FRIDGE as effected her hands Who is going to be liable for her health and for all the food gone bad? GAME AS A DON'T CARE ATTITUDE TOWARDS THIS SITUATION AND WE ARE SICK AND TIRED OF THE SAME ANSWER " WE WILL SEND A TECHNICIAN" Please get this matter resolved ASAP either we want a new fridge or a full money back guarantee This is the ref number my mum got - 2 11 74 00 52 or 2 1111 74 00 ( please look at this I am sure you will be able to see how many times some one was sent out but still nothing was done And also take note the 1st technician that was sent out was smelling of alcohol not once but on 2 occasions that he was sent to my mother's house He also tried to get personal with me when I called to find out if the fridge will work fine now ... He later called my mother back asking for my phone number which is so unprofessional and when my mother refused to give it to him he put the phone down and didn't even ask if the fridge is working fine awaiting an urgent response
56 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)