Mazda Heartbreaking Service. Racial or not???

Disgusted is putting it mildly. I have never ever experienced service that is this horrific, to a point where I wonder if it could be a racial thing Until about two months ago, I was being sent from pillar to post by this dealership because of brake pads that they just couldn't get right, now, stupid me, figured arrg let's give it another chance, with a more serious problem mind you, and considering that they are literally 5 minutes away from my house, to my surprise, they did it again, without a care in the world, to a point where the person that seemed to be a manger of sort, literally stood there, watched me complain and walked away, then locked himself in his office.

It is very disheartening that a dealership would keep one's car from 7am to 5pm, without updating the customer and then when I call, the second time, im informed that someone made a decision that they would keep my car in the workshop, no contact made, no consent granted, NOTHING. What i experienced today, was result disheartening