MR
Mazda Randburg
Unclaimed Business
MR
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mazda Randburg
Mazda Randburg has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Mazda Randburg across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAV
Angelica V
1 reviews | Active since Jan 2020
17 Jul 2025, 13:06
********* Sales
I purchased a new vehicle from Mazda Randburg on 13 November 2020. At the time of sale, the Mazda sales representative verbally explained the terms of the sale, including the extended maintenance plan. I was explicitly informed that the extended plan would only commence upon expiry of the standard 3-year manufacturer warranty—i.e., from 2023. Based on this verbal explanation, I electronically signed the documentation via a desk pad provided at the dealership. It has since come to my attention that the extended maintenance plan was, in fact, activated from the date of sale in 2020, and is now due to expire in 2025, instead of 2028 as I had reasonably understood. This overlap with the manufacturer’s warranty directly contradicts the provisions set out in the MazdaCare Extended Maintenance Plan (Ref: 01281-01282-01283-01722-202002-V3), specifically Section 3: Effective Date and Duration, which states: “Your Plan will commence on either the date of sale or, if your vehicle is still covered under an existing maintenance plan, when the existing plan expires.” Constitutes a violation of rights as a consumer under the Consumer Protection Act, specifically: Section 22: Right to information in plain and understandable language Section 41: Prohibition against false, misleading or deceptive representations Section 48: Unfair, unreasonable or unjust contract terms and marketing practices Section 49: Notice required for any terms that may limit rights or result in liability I feel that I was misled, not provided with full disclosure, and as a result, have suffered financial prejudice by paying for a maintenance plan that overlapped unnecessarily with the manufacturer’s warranty—thus providing no additional benefit for the period in question. Despite my efforts to resolve this matter directly with both Mazda Randburg and the Innovation Group, my complaint has been dismissed.
Helpful (0)
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Angelica V
1 reviews | Active since Jan 2020
17 Jul 2025, 13:06
********* Sales
I purchased a new vehicle from Mazda Randburg on 13 November 2020. At the time of sale, the Mazda sales representative verbally explained the terms of the sale, including the extended maintenance plan. I was explicitly informed that the extended plan would only commence upon expiry of the standard 3-year manufacturer warranty—i.e., from 2023. Based on this verbal explanation, I electronically signed the documentation via a desk pad provided at the dealership. It has since come to my attention that the extended maintenance plan was, in fact, activated from the date of sale in 2020, and is now due to expire in 2025, instead of 2028 as I had reasonably understood. This overlap with the manufacturer’s warranty directly contradicts the provisions set out in the MazdaCare Extended Maintenance Plan (Ref: 01281-01282-01283-01722-202002-V3), specifically Section 3: Effective Date and Duration, which states: “Your Plan will commence on either the date of sale or, if your vehicle is still covered under an existing maintenance plan, when the existing plan expires.” Constitutes a violation of rights as a consumer under the Consumer Protection Act, specifically: Section 22: Right to information in plain and understandable language Section 41: Prohibition against false, misleading or deceptive representations Section 48: Unfair, unreasonable or unjust contract terms and marketing practices Section 49: Notice required for any terms that may limit rights or result in liability I feel that I was misled, not provided with full disclosure, and as a result, have suffered financial prejudice by paying for a maintenance plan that overlapped unnecessarily with the manufacturer’s warranty—thus providing no additional benefit for the period in question. Despite my efforts to resolve this matter directly with both Mazda Randburg and the Innovation Group, my complaint has been dismissed.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 May 2025, 14:58
No customer service or help
Every time we take our vehicle for a service at Mazda Randburg, we have asked them to check our radio and infotainment system as it randomly dials any number and randomly changes radio stations. While it was still under warranty and they could never find the problem but now out of warranty they find the problem and now want us to pay for it when we have brought up the issue so many times. Even though we have an invoice stating that they reset the radio and it said that as we complained but now, they say they fixed the problem which they never did, and the worst is they have no record of me complaining other times. I lay my life on the line that I did but unfortunately all the good staff gone who knew me and assisted in the past. They are accusing me that I never complained, and I would not lie about this. They say some liquid is split on it so why back in 2022 did they not say that but just reset radio. The Randburg branch manager dismissed me and did not follow up on my query and then came back and said out of warranty when I sent an invoice where they could clearly see that it was under warranty and the manager had the information up front. Mazda SA says under warranty the Randburg branch must deal with it, but they are accusing me of lying and spilling something on the unit. We are looking at buying cars but the way Mazda has treated us although we were looking at Mazda will not be going back to them. Very angry and only now a month later due to Head office contacting Randburg did the manager bother to email me and pass the blame onto us. So Mazda SA have just dismissed the complaint and Randburg Mazda saying as we did not complain and they did fix the problem which they did not they are not doing anything about our complaint which is very unfair and why should we carry a cost for some thing we have been complaining about since 2022
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 May 2025, 14:58
No customer service or help
Every time we take our vehicle for a service at Mazda Randburg, we have asked them to check our radio and infotainment system as it randomly dials any number and randomly changes radio stations. While it was still under warranty and they could never find the problem but now out of warranty they find the problem and now want us to pay for it when we have brought up the issue so many times. Even though we have an invoice stating that they reset the radio and it said that as we complained but now, they say they fixed the problem which they never did, and the worst is they have no record of me complaining other times. I lay my life on the line that I did but unfortunately all the good staff gone who knew me and assisted in the past. They are accusing me that I never complained, and I would not lie about this. They say some liquid is split on it so why back in 2022 did they not say that but just reset radio. The Randburg branch manager dismissed me and did not follow up on my query and then came back and said out of warranty when I sent an invoice where they could clearly see that it was under warranty and the manager had the information up front. Mazda SA says under warranty the Randburg branch must deal with it, but they are accusing me of lying and spilling something on the unit. We are looking at buying cars but the way Mazda has treated us although we were looking at Mazda will not be going back to them. Very angry and only now a month later due to Head office contacting Randburg did the manager bother to email me and pass the blame onto us. So Mazda SA have just dismissed the complaint and Randburg Mazda saying as we did not complain and they did fix the problem which they did not they are not doing anything about our complaint which is very unfair and why should we carry a cost for some thing we have been complaining about since 2022
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Replies (0)TM
lN
lesego N
1 reviews | Active since Jan 2020
31 Jan 2020, 15:34
poor
Today I took my car for a services like I would normally do.. My windscreen had a small chip, Then to my surprised my windscreen is cracked.. from one end to the end... my car wasn't washed , wheels in a bad condition … I am not impressed at all... it was only the second times taking my car there.... and it was for the last time
Helpful (0)
|Replies (0)lN
lesego N
1 reviews | Active since Jan 2020
31 Jan 2020, 15:34
poor
Today I took my car for a services like I would normally do.. My windscreen had a small chip, Then to my surprised my windscreen is cracked.. from one end to the end... my car wasn't washed , wheels in a bad condition … I am not impressed at all... it was only the second times taking my car there.... and it was for the last time
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Jan 2020, 05:44
MAZDA HILL STREET, MORE LIKE MAZDA HELL
Mazda Randburg have no idea in how to fix their own cars. I have a Mazda CX3 - this car is not even 2 years old. Since October I have not been able to drive my car for a week combined. I have taken the car in 4 times, today will be the 5th. They do not bother to keep you updated, but this is actually because they are not doing anything, the service manager Paula let it slip that instead of sorting out the car it had been parked in their parking lot. After many promises, Mazda said the car was working, I got it home and within 2 hours the lights went on! I phone this morning and the service manager is too busy to take my call. What can I do? I am paying over R6000 a month + insurance for a car that sits in Mazda, oh and that does not include the money I have spent in labour and parts ................... what happens to the service contract? I am paying for that as well.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Jan 2020, 05:44
MAZDA HILL STREET, MORE LIKE MAZDA HELL
Mazda Randburg have no idea in how to fix their own cars. I have a Mazda CX3 - this car is not even 2 years old. Since October I have not been able to drive my car for a week combined. I have taken the car in 4 times, today will be the 5th. They do not bother to keep you updated, but this is actually because they are not doing anything, the service manager Paula let it slip that instead of sorting out the car it had been parked in their parking lot. After many promises, Mazda said the car was working, I got it home and within 2 hours the lights went on! I phone this morning and the service manager is too busy to take my call. What can I do? I am paying over R6000 a month + insurance for a car that sits in Mazda, oh and that does not include the money I have spent in labour and parts ................... what happens to the service contract? I am paying for that as well.
0
Replies (0)