Bad experience at Mazda Vaal vireeniging

Good day,

I'm writing this email with a big disappointment with Mazda, I own a Mazda cx30 2L 2021 model my car had a EPS malfunction, then I took it Mazda Vaal for full diagnostics and they discovered that the electric power steering failed and they won't be able to fix it this year as it will take a minimum of 9-12 weeks for them to get the parts and I pleaded with them to give me an alternative since they are the experts in this regard, they said unfortunately they will need an amount of R49000 in order for them to order the part from Japan,but meanwhile I should drive the car as they don't know when the part will be shipped to SA.

It took me a week to get a registered workshop to assist me. Early this morning, the Workshop Technician took the car to Mazda Vaal to get assistance with the calibration on the steering wheel. They don't want to assist and the car was brought to them early this morning and what makes it even worse, they have the nerve to be rude while I am trying to understand what was taking them the whole day to calibrate the steering wheel, since the car was taken to them in the morning.

I am disappointed with this unprofessional behaviour from this Dealership.

I am going to send this massage across the whole social media platforms and news if this issue is not resolved.

I truly love Mazda but I hate type of treatment from their dealership because I used to service both my Mazda's at Mazda Vaal and now today they treat me like trash.

I want to see if this is how Mazda South Africa deals with their Loyal clients across the whole nation then I will never buy Mazda again in my entire life nor recommend it to anyone.

They do not care how inconveniencing they are, perhaps out of "spite" that the EPS was not fixed by them.

Very disappointed ‼️

I will really look forward to hearing from you soon.

Regards TI Masiloane