When beyond expectation turn to disappointment deluxe

On 5 December 2025 my vehicle an IVECO Daily was en-route to JHB - had a breakdown in Bloemfontein . Truck City was contacted - the breakdown assessed and repaired in a couple of hours. Steep price but good service - I did not mind. From breakdown to travelling was 7 hours - record time in my opinion. At this stage I thought they were the White Sliced bread of the Industry . Reliable trustworthy honest . The vehicle completed its rounds and then was stationary for the Christmas period . Less than 2000km was driven since the repairs. On 18 January 2026 we had another JHB run. Approximately 15 km from home the problem recurred - another breakdown. I called them arranged for a tow in as the vehicle was not able to move etc. Nice thing was a local tow in service was contacted for evaluation before a tow was attempted from Bloemfontein. I was fairly disappointed as major repairs was done less than 6 weeks ago and the vehicle was cleared for service . Then a week lapsed - no calls No follow ups . If I did not call I would not know any progress. Part failure was claimed.

Then I requested that the diff be checked. Was on my way to have that checked in Boksburg. Having found good and reliable mechanics that I intended to use in future I decided they might as well benefit from money spent .

Then parts failure became owner abuse. The previous Clutch plate lasted 300k km- Now it fails as owner abuse in less than 2000km. It does not make sense. Ten days after the tow and the breakdown I received the first estimation today - compared to the previous rendezvous of 7 hours. Obviously not Christmas anymore and no need for a bonus.

If the all clear of 5 Dec was worth anything I would have saved the breakdown fee as well as the spares replacement fee / labour that is now being charged - R 17k

Sad to say but the admiration I had for your quick response and assistance have managed to vanish. You have fallen from grace and are just another mechanic shop

Key Contact Information: Address: 53 Dekema Road, Wadeville, Germiston, Gauteng, 1428 Office Phone: (011) 824 5301 Email: info@truckcity.co.za Website: www.truckcity.co.za