Bad Customer Service

My name is Naledi Mohoje.

This morning at about 7:30 I visited one of your stations in Kraaifontein, Belmont park, Cape Town.

Let me start by saying that i released they were bit busy and what i needed was just a air pressure for my tyre, and as i was waiting to be assisted, i then realised that the guys were busy, i then decided to do it myself quickly as i was also rushing to work, in drove another car just beside me, and a gentlemen by the name of Mkhululi JoJo a petrol attendant come and wanted to assist the car that found me there, i notified him that i was first, he reached to my petrol tank assuming i was needed petrol, i told Him that i only need air pressure.

Now that is where all hell broke loose, He bluntly told me that he was not gonna assist me as what i needed was not important and i was wasting his time, i can go and complain he does not care,and went to assist the car that got me there, he was giving me all the attitude one can think of, and clearly he could not be bothered about how i felt.

i approached the Manager Mr Jacques, who was very humble and apologetic about the whole situation and the business at large, taking accountability which i appreciate and offered a coffee, about the most despicable attitude and unruly behavior that left a bad taste in my mouth, the sadness about this ordeal is that i have a very good relationship with most of the guys, luyanda, stoffels to mention the few i can remember, i think there is Bulelani if not mistaken.

When Jacques called him through, he continued to annihilate me and disrespect me and refuse to apologize, and assuming that i am Xhosa and spoke in Xhosa infront of his manager which told me that he did not care, and said what do i want to do?, there is a lot i can say on this email and still will not be enough to explain the tedious attitude and disrespect i have encounter from this Mr JoJo which i am still giving him respect to call him Mr he does not deserve it, he needs to be trained for customer service or else he needs to stay at the rural area and head the sheep because he does not care about what put bread on his table.

I am not happy about this treatment, and I would love for the company to give me feedback regarding the matter.

Contac number 0621709575