Uber eats McDonald ,did not receive food

On the 21/07/2025 an order was placed online with Uber eats , McDonald guandi square. The estimation time was 19:45 before arrival the delivery person informed me his at the shop asked for my cell number ,so that he called call me ,little did I know that he was not legit because the order did not come through, He's name on the app is it Abudi, we went down to get the order the security said no one came , we tried calling Abudi with no success. When I log a query on the app that I did not receive the order ,the feedback response was : ORDER completed, it looks though you entered a pin that confirmed your order was delivered and is complete.

Please note the driver stole the food ,hence he took my cell number so that he enters the last 4 numbers of my cell phone . This is disgusting and I'm very disappointed at the service rendered. Unfortunately around 20:00 MC Donald Guandi Square Johannesburg was closed .

Nb: funds were deducted from my account

This is *****, please investigate the matter urgently