bad product(old vinyl)

I bought the vinyl in may and have to buy multiple colours of the product. Thus I ONLY use products when needed. on the product is no sell by date or manufacture date.

MC Thomson service is disappointing and feedback is none exciting. i informed the sales person that I will be at the store on Saturday to exchange my role of vinyl. I was helped by sales woman that was very professional. She showed the supervisor on the day the issue with the old vinyl. A white old man that’s the supervisor was disrespectful. The sales person showed him the old vinyl, he gave me a reason for the old vinyl and when I challenge him on what he was saying he just walked away whiles I spoke to him.

This is there reply: "Sorry to hear that you had a bad experience. I wish I was here to help you better. I apologies for the late reply as well, we are unfortunately sort staff in the front desk. When we can back from lockdown I was told to only help customers that comes in the shop so emails and calls I can’t take.

Apologies for the inconvenience if you should buy here again I will attend ASAP."

THEY DID NOT EXCHANGE OLD VINYL.