MCB CROOKS

I am so shocked and disappointed by the level of disrespect, incompetency, and unprofessionalism from MCB and their third party specialist Marche Botes.

On 28 October 2022 on Friday around 7:45 I was driving at Archerfish DR Kaalfontein, it was raining there was traffic, the other vehicle (taxis) were overtaking and they blocking the road and the traffic was stagnant. The traffic light turned green just as I approached the stop sign, and I indicated to the right. A SBV vehicle registration No: FC 76 HT GP came on facing an on coming traffic. The SBV vehicle bumped and scratched my vehicle, on the bumper left side. My vehicle was scratched and the bumper was scratched and it almost fell off. The rear left light is also damaged and also the car boot was impacted.

After hearing the impact sound I stopped and I got outside the vehicle, the SBV vehicle driver Mr. J.S Ntshaba also got out. We observed the impact, he admitted that he was wrong wrong.I wanted to call the police and he indicated they carry cash and they will not be able to wait. He then took my contact details and he indicated that he will call me the following. The following day the driver called me and he took details. I also went to police station and they gave me an accident report number.

The MCB third party specialist requested me to send her a : Written description and sketch (LOD) ,Copy of Driver’s Licence ,Copy of the Registration Certificate,2 x Quotations ,A letter from Insurance company confirming that you are not claiming on your own insurance or an Affidavit stating that you are not insured and Photos of the damages (1 showing registration number, 1 x showing license disc and the rest of the damages). I emailed them all the documents they have requested. after a week Marche Botes sent me an email that MCB will not entertain my claim because their driver reported to them that I was driving on the wrong side of the road and turned to SBV path of travel, damaging my vehicle in the process.

The SBV driver sketch was wrong and the statement he gave was wrong. I requested Marche Botes to retrieve the footage because the SBV vehicle has surveillance cameras and her response was that the cameras were not triggered on the day accident occurred. I am so disappointed and emotionally traumatized because my car is damaged and the MCB does not want to take the responsibility.

The SBV driver lied ( I hear that that they are trained not to admit when they are wrong) and the sketch he provided is totally wrong. Firstly, if I was facing an incoming traffic how come that the SBV vehicle bump my vehicle on the left side, if I was facing the incoming traffic the SBV vehicle was going to bump me on the right side. Secondly the SBV vehicle has surveillance cameras surveilling the car outside. Why they did not check cameras to see what exactly transpired on the day of the accident. Referring to the sketch provided by the SBV driver, he indicated on the sketch that Archerfish Drive is two ways when going up while it a one way up and it two ways when going down (Refer on google map). The SVB driver Mr. J.S Ntshaba is the one who was facing an incoming traffic.

I was expecting a swift and professional service from MCB, not this rubbish. I kindly request that you attend this matter, or I will escalate to another level.