The customer is not always right

I gave this branch a bad review in the past and rightly so. Recently however I had an argument with them on a panel on my vehicle that was not alligned. They gave different reasons for it amongst others that it must have been in an acident. I knew it was not so was adament they needed to fix it. They undertook to do so but I called the panel beater who fixed a small scratch on the vehicle. Lo and behold they told me they did remove that panel and refitted it! Obviously then it was not their mistake. As i had dropped the vehicle off already to fix i called and explained that i was wrong- yup egg on my face- and that i was just to stubborn to listen to them. Just because i argued with them and hey stayed professional and was prepared to solve the problem was a positive for me. I apologized to them and they handled the situation well. I am glad to say that it changed my negative perception especially Nateesha who is my service advisor