Mccarthyvwdurban ****ming client

On the 09th November 2023 my partner had taken his Polo into Mccarthyvwdurban(40 Monty Naicker Road South Beach Durban , 4001)to replace the power steering module.When he went back to collect the car the steering colon was pulling to the left & this was not happening before the car was taken in!He then complained to the mechanic who then spoke to the manager who then said they must fix the problem.The service advisor then gave the total cost to replace which was R38 000.They then said the car came in with the following issues & they are going to do free wheel alignment but he is then liable to pay R14 000 for the steering colom & labour will be free.He then said he does not have that kind of money & the manager then said he will call the parts department to see if they could lower the price which they then called for R10 000 & at lowest R8 500 which he must pay for something that was working when the car was taken in.A lawyer had also called them but with no joy as he is still without a car.Mccarthyvwdurban I am so disappointed because over the years I have used your services & you are now refusing to fix my car!!!I don’t think this is fair at all as when I brought my vehicle in it was not pulling to the left!Mccarthyvwdurban fix my car!!!