Disgusted Eye opener

First time revisiting this hospital after having 2 eye operations to remove cataracts in my 20's, waited 3 hours from 5am in the morning bug turned away due to no referral letter.

Person didn't even bother to screen check me or my son's eyes at least as a screen test. If they gave me a chance to talk they would have picked up I have multifocals and son's frames were broken. I did manage to get in that I'm unemployed and that its my first time as much as my dignity could muster.

Just turned me away with abrupt instructions "you must have a letter"and said "it's not a walk in.." and carried on with the queue? No empathy or compassion or even consideration for any further checks.

Sad how our hospitals lack the care people actually need. It's not a profession for everyone.

Thank you for the true "eye opener" McCords.