Redeeming points

Absolutely appalling service I went in to redeem a burger using my points before redeeming the burger I asked if I could redeem a lunch meal during breakfast the lady says yes then after I redeemed I’m told I have to wait until 10:30 to get it a manager was called after I questioned her words were “let me explain in a language you understand verrry rudely so… I honestly will not be going back to that McDonald’s