Mdalisu
Verified Business
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mdalisu shows a sharply polarised customer experience. Many clients praise named consultants for guiding them out of debt review with patience and professionalism, while a substantial group reports unauthorised debits, poor communication after payment, and unfulfilled promises around credit clearance. Service quality appears highly dependent on which consultant handles the case.
Replied to 86% of negative reviews
Reply time on negative reviews: 22h 52m
TrustIndex
8.6
Ranking
#5
in Debt Management
Reply Time
17h 56m
NPS Score
-5
Recommended: Unlikely
Replied to 86% of negative reviews
Reply time on negative reviews: 22h 52m
Jun '25 - May '26
Based on recent customer reviews, Mdalisu shows a sharply polarised customer experience. Many clients praise named consultants for guiding them out of debt review with patience and professionalism, while a substantial group reports unauthorised debits, poor communication after payment, and unfulfilled promises around credit clearance. Service quality appears highly dependent on which consultant handles the case.
Mdalisu's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name consultants like Siphelele Ndwalane, Sinethemba Mkhonza, Nomnotho Ngwenya, Kholeka Mbuyisa and Zethu Mthethwa as patient, professional and knowledgeable. Branch visits in Durban and Newcastle draw consistent praise, though rude or dismissive agents are also reported by frustrated clients.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Mdalisu promised to fix my credit score.. I paid for 6 months the amount of R1, 250 okay well I don't care that they didn't help with anything.. My last month to pay was October 2025...now is 2026 March they started again to deduct from my bank account without any agreement.. When you need help no 1 is willing to help. The phone number I've given is not going through... Mdalisu is a ****.. I need my money back..i went to their branch only to find that they no more... The security told me they not there anymore but when I talk to the lady who called me to join she always tell me the same address
1 reviews | Active since Jan 2020
Mdalisu promised to fix my credit score.. I paid for 6 months the amount of R1, 250 okay well I don't care that they didn't help with anything.. My last month to pay was October 2025...now is 2026 March they started again to deduct from my bank account without any agreement.. When you need help no 1 is willing to help. The phone number I've given is not going through... Mdalisu is a ****.. I need my money back..i went to their branch only to find that they no more... The security told me they not there anymore but when I talk to the lady who called me to join she always tell me the same address
1 reviews | Active since Jan 2020
I am extremely disappointed with the service I have received from Mdalisu. In November 2025, I paid the agreed amount with the understanding that my name would be uplifted from debt review. However, there has been no delivery on this promise. In February, I was advised that I needed to wait 12–14 days as they were awaiting feedback from the NCR. As of today, 29 April, I have received no communication, no updates, and no indication of progress. This lack of accountability and communication is highly frustrating. Had I known this would be the outcome, I would have engaged another service provider. The experience has been characterised by false promises and poor coordination, with consultants seemingly shifting responsibility among themselves. At this point, I have lost confidence in their ability to deliver. I am requesting a full refund of the amount paid. I would not recommend their services to anyone.
1 reviews | Active since Jan 2020
I am extremely disappointed with the service I have received from Mdalisu. In November 2025, I paid the agreed amount with the understanding that my name would be uplifted from debt review. However, there has been no delivery on this promise. In February, I was advised that I needed to wait 12–14 days as they were awaiting feedback from the NCR. As of today, 29 April, I have received no communication, no updates, and no indication of progress. This lack of accountability and communication is highly frustrating. Had I known this would be the outcome, I would have engaged another service provider. The experience has been characterised by false promises and poor coordination, with consultants seemingly shifting responsibility among themselves. At this point, I have lost confidence in their ability to deliver. I am requesting a full refund of the amount paid. I would not recommend their services to anyone.
1 reviews | Active since Jan 2020
I paid up my account in mid February. Now I'm waiting for a legal team to call me. As of now - I haven't been called and rather ghosted. When I call the office , I'm donating my airtime waiting for someone to pick up. I contacted the WhatsApp number where I only recieved a response from Lindokuhle Makathini 20 mins before their end of day and the chat was closed. I recieved a response from Luyanda Dimba and had the exact same outcome. During this chat - Lindokuhle sent me confidential documents with other clients signatures. So Mdalisu as a company - I highly DO NOT RECOMMEND as they have lost the plot. My own documents could be sent to wrong individuals. It's so easy to take money and to deliver the service is a long process without feedback.
1 reviews | Active since Jan 2020
I paid up my account in mid February. Now I'm waiting for a legal team to call me. As of now - I haven't been called and rather ghosted. When I call the office , I'm donating my airtime waiting for someone to pick up. I contacted the WhatsApp number where I only recieved a response from Lindokuhle Makathini 20 mins before their end of day and the chat was closed. I recieved a response from Luyanda Dimba and had the exact same outcome. During this chat - Lindokuhle sent me confidential documents with other clients signatures. So Mdalisu as a company - I highly DO NOT RECOMMEND as they have lost the plot. My own documents could be sent to wrong individuals. It's so easy to take money and to deliver the service is a long process without feedback.
1 reviews | Active since Jan 2020
Mdalisu are a bunch of hungry useless imbeciles, stop deducting my money. You did not render any service to me, I called you and told you I cleared my accounts you didn't assist me with anything. Stop ****** deducting my account!!!!
1 reviews | Active since Jan 2020
Mdalisu are a bunch of hungry useless imbeciles, stop deducting my money. You did not render any service to me, I called you and told you I cleared my accounts you didn't assist me with anything. Stop ****** deducting my account!!!!
1 reviews | Active since Jan 2020
My experience with Ndalisu .I cancelled my service three months ago they still debit every single month every time I phone they say I’ll be refunded. still I have not been refunded and received no feedback that is classed as *****. I have not received any emails and I think their service really sucks I regret contacting them in the first place.
1 reviews | Active since Jan 2020
My experience with Ndalisu .I cancelled my service three months ago they still debit every single month every time I phone they say I’ll be refunded. still I have not been refunded and received no feedback that is classed as *****. I have not received any emails and I think their service really sucks I regret contacting them in the first place.
1 reviews | Active since Jan 2020
I have paid Mdalisu money to be removed from debt review and completed it last year in , since then no service has been done and still on debt review , instead they keep on contacting me wanting to milk more money from me , I have a read a lot of reviews about this company on line if I knew that they don’t deliver I would have not used them and still they ask me to refer people to them with such a bad service that they give Im very disappointed
1 reviews | Active since Jan 2020
I have paid Mdalisu money to be removed from debt review and completed it last year in , since then no service has been done and still on debt review , instead they keep on contacting me wanting to milk more money from me , I have a read a lot of reviews about this company on line if I knew that they don’t deliver I would have not used them and still they ask me to refer people to them with such a bad service that they give Im very disappointed
1 reviews | Active since Jan 2020
I paid full amount for Mdalisu to remove me from debt review I started 2025 May but till today no communication from them. They deduct money without helping, now I believe that this company is ****ming us. At least it will be better if they update the clients about the progress of our files.
1 reviews | Active since Jan 2020
I paid full amount for Mdalisu to remove me from debt review I started 2025 May but till today no communication from them. They deduct money without helping, now I believe that this company is ****ming us. At least it will be better if they update the clients about the progress of our files.
The most common complaint about Mdalisu, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. The 6 month debt review removal promise frequently stretches to 9-15 months. Clients describe stalled files, NCR delays, and lack of milestone visibility. Some praise eventual success, but many report waiting indefinitely for clearance certificates after fully paying.
Mdalisu scores 2.5 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (3.6); their weakest is Onboarding & Fees (1.9). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
Mdalisu has a TrustIndex of 8.6 out of 10 on Hellopeter, based on 831 reviews in the last 12 months. They reply to 86% of negative reviews, typically within 22 hours 52 min. Hellopeter has tracked Mdalisu across 1,853 total reviews. How is the TrustIndex calculated? →