Mdalisu
Verified Business
|4.2|777 Reviews (last 12 months)|Responds in 18h 37m
Mdalisu
Verified Business
|4.2
777 Reviews (last 12 months)
Responds in 18h 37m
Scores reflect the Overall AI Score for each category
Mdalisu
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mdalisu shows a sharply polarised customer experience. Many clients praise named consultants for guiding them out of debt review with patience and professionalism, while a substantial group reports unauthorised debits, poor communication after payment, and unfulfilled promises around credit clearance. Service quality appears highly dependent on which consultant handles the case.
Replied to 91% of negative reviews
Reply time on negative reviews: 25h 53m
TrustIndex
8
Ranking
#14
in Debt Management
Reply Time
18h 37m
NPS Score
1
Recommended: Likely
Replied to 91% of negative reviews
Reply time on negative reviews: 25h 53m
Aug '25 - Jul '26
Based on recent customer reviews, Mdalisu shows a sharply polarised customer experience. Many clients praise named consultants for guiding them out of debt review with patience and professionalism, while a substantial group reports unauthorised debits, poor communication after payment, and unfulfilled promises around credit clearance. Service quality appears highly dependent on which consultant handles the case.
Mdalisu's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name consultants like Siphelele Ndwalane, Sinethemba Mkhonza, Nomnotho Ngwenya, Kholeka Mbuyisa and Zethu Mthethwa as patient, professional and knowledgeable. Branch visits in Durban and Newcastle draw consistent praise, though rude or dismissive agents are also reported by frustrated clients.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2025
Worst service I’ve ever received. I’m stuck here with a debit order no one can explain. They don’t pick my calls and no one seems to know what’s going on. They promised to call, it’s been weeks and nothing. The person who last reached out to me said they’ll escalate, I’m guessing they’re still escalating to their manager even now. I’m really disappointed and would not recommend this nonsense treatment to v customers. My life is on hold you people, I need to find a way to move forward. Stop taking my money when you can’t even help me!!
1 reviews | Active since Jul 2025
Worst service I’ve ever received. I’m stuck here with a debit order no one can explain. They don’t pick my calls and no one seems to know what’s going on. They promised to call, it’s been weeks and nothing. The person who last reached out to me said they’ll escalate, I’m guessing they’re still escalating to their manager even now. I’m really disappointed and would not recommend this nonsense treatment to v customers. My life is on hold you people, I need to find a way to move forward. Stop taking my money when you can’t even help me!!
1 reviews | Active since May 2026
For me it's a great opportunity for me It help me a lot thank you mdalisu
1 reviews | Active since May 2026
For me it's a great opportunity for me It help me a lot thank you mdalisu
1 reviews | Active since May 2026
Mdalusi is a good organisation that helps people in truth; and it has good lawyers a team you can believe in it thanks so mush Mdalusi
1 reviews | Active since May 2026
Mdalusi is a good organisation that helps people in truth; and it has good lawyers a team you can believe in it thanks so mush Mdalusi
The most common complaint about Mdalisu, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. The 6 month debt review removal promise frequently stretches to 9-15 months. Clients describe stalled files, NCR delays, and lack of milestone visibility. Some praise eventual success, but many report waiting indefinitely for clearance certificates after fully paying.
Mdalisu scores 2.5 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (3.6); their weakest is Onboarding & Fees (1.9). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
Mdalisu has a TrustIndex of 8 out of 10 on Hellopeter, based on 777 reviews in the last 12 months. They reply to 91% of negative reviews, typically within 25 hours 53 min. Hellopeter has tracked Mdalisu across 1,725 total reviews. How is the TrustIndex calculated? →