M
MDAssist
Unclaimed Business
M
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About MDAssist
MDAssist has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked MDAssist across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceG
TG
Tambu G
1 reviews | Active since Jan 2020
17 Sept 2025, 15:23
MDAssist misrepresenting their services
My experience with MDAssist has been frustrating and frankly life-altering. It taught me lessons that I feel other people should be aware of so that they can avoid falling into the same trap. Knowledge is power. MDAssist gave me a call offering me a reduction of interest on my home loan and credit card debt. It should be noted that I have never ever missed a bond repayment and I would have been able to pay off my credit cards within a month. When I mentioned that to them, they said my banks had recommended me for this opportunity to reduce my interest. When I asked for pros and cons, there told me there were no cons at all. I challenged that statement and they insisted that this is something that is good for me and there will be no repercussions at all for me. Having asked them what's in it for them, they said they are simply contracted as a 3rd party to process the credit reduction and that their role is to bring banks into line as banks are overcharging on interest. Their role, they said, was to help consolidate my payments into one so that I didn't have to make different payments to different institutions. I also asked what would happen if I changed my mind and wanted to split my payments and pay the banks directly. They said this could be reversed any time. I also asked them if this process has a name so that I could look it up and they said no it doesn't. It was only after the finalised documents started coming through to me that I learned I was now on 'debt review'. The implications have been negative for me. Shortly after I understood what had happened, I requested to be taken off this so called consolidation programme and was told that was not possible and I would have to pay off the debt. This was not a problem and I told them I would happily pay the credit card debt immediately as it was not a substantial amount. They told me first I had to pay them R5,700 admin fees in order for them to request settlement quotes from the 2 banks in question so that I could pay it off and they could then clear me. I paid their fee that same day - instant payment. This was on 19 August 2025. They went quiet. Today is 17 September 2025 and I have been battling to get assistance from them. It has been several weeks or calls, WhatsApps, emails (mostly on my side) with very little engagement from their side. I have since made full payments to the banks (also instant payments) and I still was not being told what next, or where we are in the process. As a business owner, this debt review status has affected my business and my potential to get certain business contracts. It has also affected my ability to apply for a business credit card (not for credit purposes, but for me to be able to make online payments securely). Three weeks ago, I was promised a manager would contact me to help me resolve this. This has not happened. I have received a snotty email from support@mdassist.co.za, along with some unhelpful responses from individuals. Communicating with Yolanda Makubalo, Jo-Anne Bester and Lizeka Makubalo has yielded no fruit. Today, I spoke to Nawall, who promised me that Amelia would call me. She also said that I would have to wait 10-15 days for them to get a response from the banks. This is unacceptable, after almost a month of waiting. I have communicated with them that I am unhappy with: 1. MDAssist misrepresenting themselves and failing to be transparent about their role - debt review should be clearly stated and explained. 2. Empty promises of being assisted / called back 3. Not receiving a receipt or acknowledgement of receipt of the R5,700 payment. 4. Not being given a clear indication of the process being followed. 5. Being ignored on the WhatsApp messaging line 6. Landline calls rarely being answered All in all, a very disappoint experience that left a bad taste in my mouth.
Helpful (0)
|Replies (0)TG
Tambu G
1 reviews | Active since Jan 2020
17 Sept 2025, 15:23
MDAssist misrepresenting their services
My experience with MDAssist has been frustrating and frankly life-altering. It taught me lessons that I feel other people should be aware of so that they can avoid falling into the same trap. Knowledge is power. MDAssist gave me a call offering me a reduction of interest on my home loan and credit card debt. It should be noted that I have never ever missed a bond repayment and I would have been able to pay off my credit cards within a month. When I mentioned that to them, they said my banks had recommended me for this opportunity to reduce my interest. When I asked for pros and cons, there told me there were no cons at all. I challenged that statement and they insisted that this is something that is good for me and there will be no repercussions at all for me. Having asked them what's in it for them, they said they are simply contracted as a 3rd party to process the credit reduction and that their role is to bring banks into line as banks are overcharging on interest. Their role, they said, was to help consolidate my payments into one so that I didn't have to make different payments to different institutions. I also asked what would happen if I changed my mind and wanted to split my payments and pay the banks directly. They said this could be reversed any time. I also asked them if this process has a name so that I could look it up and they said no it doesn't. It was only after the finalised documents started coming through to me that I learned I was now on 'debt review'. The implications have been negative for me. Shortly after I understood what had happened, I requested to be taken off this so called consolidation programme and was told that was not possible and I would have to pay off the debt. This was not a problem and I told them I would happily pay the credit card debt immediately as it was not a substantial amount. They told me first I had to pay them R5,700 admin fees in order for them to request settlement quotes from the 2 banks in question so that I could pay it off and they could then clear me. I paid their fee that same day - instant payment. This was on 19 August 2025. They went quiet. Today is 17 September 2025 and I have been battling to get assistance from them. It has been several weeks or calls, WhatsApps, emails (mostly on my side) with very little engagement from their side. I have since made full payments to the banks (also instant payments) and I still was not being told what next, or where we are in the process. As a business owner, this debt review status has affected my business and my potential to get certain business contracts. It has also affected my ability to apply for a business credit card (not for credit purposes, but for me to be able to make online payments securely). Three weeks ago, I was promised a manager would contact me to help me resolve this. This has not happened. I have received a snotty email from support@mdassist.co.za, along with some unhelpful responses from individuals. Communicating with Yolanda Makubalo, Jo-Anne Bester and Lizeka Makubalo has yielded no fruit. Today, I spoke to Nawall, who promised me that Amelia would call me. She also said that I would have to wait 10-15 days for them to get a response from the banks. This is unacceptable, after almost a month of waiting. I have communicated with them that I am unhappy with: 1. MDAssist misrepresenting themselves and failing to be transparent about their role - debt review should be clearly stated and explained. 2. Empty promises of being assisted / called back 3. Not receiving a receipt or acknowledgement of receipt of the R5,700 payment. 4. Not being given a clear indication of the process being followed. 5. Being ignored on the WhatsApp messaging line 6. Landline calls rarely being answered All in all, a very disappoint experience that left a bad taste in my mouth.
0
Replies (0)B
Banele
1 reviews | Active since Jan 2020
5 Jun 2025, 11:18
Poor Service
MDAssist have put me under debt review since 2018 January and I withdrew in 2018 May and they have put me under debt review since then and I paid my debts fully and now they cannot even attend to my case as I need clearance certificate as I have sent them the required documents. It has been 2 days and no correspondence from them as yet. When I try to call in their number gets engaged and I don't know what else to do as their communication lines are not being attended to at all which means clients are not their first priority. I will inform everyone who uses their service to be on alert as they will definitely do the same thing to them. MDAssist your service is poor and it is uncalled for. Angry individual
Helpful (0)
|Replies (0)B
Banele
1 reviews | Active since Jan 2020
5 Jun 2025, 11:18
Poor Service
MDAssist have put me under debt review since 2018 January and I withdrew in 2018 May and they have put me under debt review since then and I paid my debts fully and now they cannot even attend to my case as I need clearance certificate as I have sent them the required documents. It has been 2 days and no correspondence from them as yet. When I try to call in their number gets engaged and I don't know what else to do as their communication lines are not being attended to at all which means clients are not their first priority. I will inform everyone who uses their service to be on alert as they will definitely do the same thing to them. MDAssist your service is poor and it is uncalled for. Angry individual
0
Replies (0)SC
Siphesihle C
1 reviews | Active since Jan 2020
2 May 2025, 06:45
Service and clearance certificate poor services
Poor services. Attitude agents. I have terrible experience with this company . At 1st listed me under review by misleading me . 2nd i managed to clear my name by payment all my debt by my self . Received certificate certificate but never send documents to experian. If i called them now no answer. All the time . Even their boss dont want to do their job . Cleared on 1 april 2025 but till now experian not updated because the did not send documents to experian. Now im stake here . Calling then daily without luck .sent email no respond because im not paying them anymore . Since i completed the debt review. They dont want participate anymore .poor services. Please dont .i said dont . Just run . Terrible service they rush to debit your account. washeemah Isaacs debt councillor. Ungalinge support@mdassist.co.za
Helpful (0)
|Replies (0)SC
Siphesihle C
1 reviews | Active since Jan 2020
2 May 2025, 06:45
Service and clearance certificate poor services
Poor services. Attitude agents. I have terrible experience with this company . At 1st listed me under review by misleading me . 2nd i managed to clear my name by payment all my debt by my self . Received certificate certificate but never send documents to experian. If i called them now no answer. All the time . Even their boss dont want to do their job . Cleared on 1 april 2025 but till now experian not updated because the did not send documents to experian. Now im stake here . Calling then daily without luck .sent email no respond because im not paying them anymore . Since i completed the debt review. They dont want participate anymore .poor services. Please dont .i said dont . Just run . Terrible service they rush to debit your account. washeemah Isaacs debt councillor. Ungalinge support@mdassist.co.za
0
Replies (0)PM
Piet M
1 reviews | Active since Jan 2020
26 Feb 2025, 17:24
MDASSIST is a **** to Keep you in Debt
All my accounts are paid now and this company never assisted. I keep trying to get hold of them but no response keep calling and sending email but no response. NEVER LET THIS COMPANY ASSIST YOU
Helpful (0)
|Replies (0)PM
Piet M
1 reviews | Active since Jan 2020
26 Feb 2025, 17:24
MDASSIST is a **** to Keep you in Debt
All my accounts are paid now and this company never assisted. I keep trying to get hold of them but no response keep calling and sending email but no response. NEVER LET THIS COMPANY ASSIST YOU
0
Replies (0)NM
Nobuhle M
1 reviews | Active since Jan 2020
29 Oct 2024, 05:11
Debt concilor MDAssist *****ing people to stay under debt review
Whatever you do do not go under debt review by this company MDAssist,do not accept any services rendered by them,they will lie and say you are overdebted,they will come up with old and paid up loans or accounts to make it look like you have too much debts,they will lie and say creditors won't debit your account but they will,they will refuse to remove you under debt review,they will ignore your emails even when they choose to answer they will not help you,they will ask to debit your account to pay your debts but debit orders will still get going off,they are ****mers who are registered by the NCR and even if you report then nothing will be done to them just stay away from then please.
Helpful (0)
|Replies (0)NM
Nobuhle M
1 reviews | Active since Jan 2020
29 Oct 2024, 05:11
Debt concilor MDAssist *****ing people to stay under debt review
Whatever you do do not go under debt review by this company MDAssist,do not accept any services rendered by them,they will lie and say you are overdebted,they will come up with old and paid up loans or accounts to make it look like you have too much debts,they will lie and say creditors won't debit your account but they will,they will refuse to remove you under debt review,they will ignore your emails even when they choose to answer they will not help you,they will ask to debit your account to pay your debts but debit orders will still get going off,they are ****mers who are registered by the NCR and even if you report then nothing will be done to them just stay away from then please.
0
Replies (0)