Disappointing Experience with RefreshMe App - Poor Customer Service

I'm extremely disappointed with RefreshMe's service. After receiving a voucher without a PIN, I've been unable to access my funds. Despite multiple attempts to contact their support team, I've been met with complete silence.

As a long-time participant of their drink diaries and surveys, I expect better communication and assistance. The lack of response and support from RefreshMe is shocking. I've tried reaching out to Standard Bank, but they've directed me back to RefreshMe, who remains unresponsive.

Issues: - Voucher received without PIN - Poor customer service - Unresponsive support team - Lack of communication

Resolution: I'm still waiting for RefreshMe to resolve this issue. I hope they take steps to improve their customer service and communication.

Recommendation: Until RefreshMe improves their customer service, I would caution others against using their services.