CM
Caroline M
Active since Jul 2024
4
Reviews
0
Industries
Reviews
4 reviews14 months ago
Frustrating and Unresponsive Cancellation Process
I am writing to express my extreme dissatisfaction with the cancellation process for my ADT subscription. I initially contacted ADT via their Facebook page to initiate the cancellation and was instructed to send an email, which I did promptly. Two days later, I received a response from Thembisa Ntshaba, who requested my reason for cancellation and the phone number associated with the account. I provided both in my reply. The following morning, Ms. Ntshaba emailed me again, acknowledging my reasons for cancellation, but once again requested the same phone number I had already provided. I rep**** immediately, re-supplying the requested information. Since then, I have received no further communication. It has now been five days, and I am still waiting for any feedback or progress regarding my cancellation request. This complete lack of responsiveness is unacceptable and incredibly frustrating. This is not an isolated incident of poor service. We have been consistently dissatisfied with ADT's performance over the past few years. Now, when we attempt to cancel our subscription, we are again met with incompetence and a complete lack of professionalism. Their actions are inconsiderate and demonstrate a clear disregard for customer satisfaction. I have followed ADT's instructions, provided all requested information multiple times, and yet I am met with silence. This unprofessional handling of my cancellation is a clear indication of ADT's disregard for customer service. I demand immediate action on my cancellation request and a prompt response to my complaint. I urge ADT to rectify this situation immediately and provide me with confirmation of my cancellation
56 replies
18 months ago
Rude agents
I am writing to express my dissatisfaction with the service I received from two agents regarding my online application for the Home Internet Starter package priced at R269. The first call occurred at 14:34 and lasted 39 seconds. The female agent greeted me and mentioned that she was contacting me about my application. Unexpectedly, the call was terminated without any further explanation. This abrupt disconnection was, quite frankly, unprofessional. Approximately one hour later, at 15:30, a male agent called me regarding the same application. He inquired why I had not completed my order. I explained that I encountered an error message on the website, which indicated that an agent would reach out to assist me. The agent asserted that he could help complete my order but informed me that I would need to pay R511 for the router. I sought clarification on whether this amount was in addition to the R269 monthly fee. His response suggested that I was confusing the total, as the R511 included the router. When I pressed for a breakdown of how the R511 amount was calculated, the agent's tone shifted noticeably. He requested that I allow him to explain, yet shortly thereafter, he abruptly hung up on me. This was particularly disheartening, as my intention was merely to understand the pricing structure better. Additionally, prior to this, the agent suggested that since I did not have the funds for the R511, I should contact him when I do—implying that my inquiry was not only unwelcome but also a waste of time for both parties. It is important to note that my confusion stemmed from the lack of transparency regarding additional charges. I previously used a service provider, Vuma, which operated on a straightforward pricing model without hidden fees. Their advertising indicated that the Internet package comes with a free-to-use router, and I had assumed the same would apply to MTN. Given the experience I had with these two agents, I am reconsidering my decision to order services from MTN. The interactions were unprofessional and left me with a negative impression of the company. The phone number from which I received these calls was +27834072905. I hope that MTN takes this feedback seriously and addresses these issues, as customer service is crucial for fostering trust and satisfaction. Thank you for your attention to this matter.
0 replies
20 months ago
Disappointing Experience with RefreshMe App - Poor Customer Service
I'm extremely disappointed with RefreshMe's service. After receiving a voucher without a PIN, I've been unable to access my funds. Despite multiple attempts to contact their support team, I've been met with complete silence. As a long-time participant of their drink diaries and surveys, I expect better communication and assistance. The lack of response and support from RefreshMe is shocking. I've tried reaching out to Standard Bank, but they've directed me back to RefreshMe, who remains unresponsive. Issues: - Voucher received without PIN - Poor customer service - Unresponsive support team - Lack of communication Resolution: I'm still waiting for RefreshMe to resolve this issue. I hope they take steps to improve their customer service and communication. Recommendation: Until RefreshMe improves their customer service, I would caution others against using their services.
0 replies
22 months ago
Service
I recently discovered LightInTheBox.com, an online shopping platform based in Asia. What initially caught my attention was the diverse range of products available on their website, from electronics to clothing. Upon browsing, I was impressed by the competitive pricing and the numerous promotions offered. I decided to order a few items and was pleasantly surprised by the efficient shipping process. Although the delivery took a bit longer than I anticipated, the products arrived in excellent condition. The quality of the items exceeded my expectations, given the affordable prices. Overall, I am pleased with my shopping experience at LightInTheBox.com. They have certainly made an effort to provide customers with an extensive array of products, competitive prices, and satisfactory shipping services.
0 replies
Review Distribution
5 Star
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4 Star
1 (25%)
3 Star
0 (0%)
2 Star
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1 Star
3 (75%)