Mecer
1.4|79 reviews
FG
Frank G
1 reviews | Active since Member
30 Sept 2025, 09:04
Avoid at all costs
I wish I had come here first. If you are considering buying a Mecer device, I didn't come here looking for supplier feedback, only to warn others that their current 1.39 HelloPeter rating is there for good reason. Not only are their devices sub standard (my laptop packed up after 5 months), but their post sales support is so appalling that you will be left wishing you never encountered Mustek in your life time. They will do anything to dodge accountability and honoring warranties, from blaming the user for not being able to turn a laptop on, to generating "tech reports" that "prove" that a device that does not even switch on, is considered to be in working order. There is far superior tech available in a similar price range from other suppliers.
Helpful (0)
Replies (106)0
Replies (106)Mecer's replyOfficial
01 Oct 2025, 10:38Good day, Frank
We express our sincere regret to learn that you remain dissatisfied with your Mecer notebook. We would like to emphasize once more that we have been unable to replicate the issue you have demonstrated in the videos you provided. Additionally, we have shared videos with you showcasing our service team unboxing and evaluating the notebook, which has consistently powered on and successfully booted to Windows without any errors. After careful consideration of your request for a refund, we have decided to credit the notebook as a gesture of goodwill. Please anticipate further communication from your supplier regarding their refund process.
Kind regards
Mustek Limited
We express our sincere regret to learn that you remain dissatisfied with your Mecer notebook. We would like to emphasize once more that we have been unable to replicate the issue you have demonstrated in the videos you provided. Additionally, we have shared videos with you showcasing our service team unboxing and evaluating the notebook, which has consistently powered on and successfully booted to Windows without any errors. After careful consideration of your request for a refund, we have decided to credit the notebook as a gesture of goodwill. Please anticipate further communication from your supplier regarding their refund process.
Kind regards
Mustek Limited
Best regards,
Mecer's reply01 Oct 2025, 10:38
Official
Good day, Frank
We express our sincere regret to learn that you remain dissatisfied with your Mecer notebook. We would like to emphasize once more that we have been unable to replicate the issue you have demonstrated in the videos you provided. Additionally, we have shared videos with you showcasing our service team unboxing and evaluating the notebook, which has consistently powered on and successfully booted to Windows without any errors. After careful consideration of your request for a refund, we have decided to credit the notebook as a gesture of goodwill. Please anticipate further communication from your supplier regarding their refund process.
Kind regards
Mustek Limited
We express our sincere regret to learn that you remain dissatisfied with your Mecer notebook. We would like to emphasize once more that we have been unable to replicate the issue you have demonstrated in the videos you provided. Additionally, we have shared videos with you showcasing our service team unboxing and evaluating the notebook, which has consistently powered on and successfully booted to Windows without any errors. After careful consideration of your request for a refund, we have decided to credit the notebook as a gesture of goodwill. Please anticipate further communication from your supplier regarding their refund process.
Kind regards
Mustek Limited
Best regards,
Mecer's replyOfficial
14 Oct 2025, 13:53Good day, Frank
We hope that you are well.
We would like to find out if you have received your credit\refund through your supplier and if your complaint has been resolved to your satisfaction.
Please share feedback with us, if possible.
Kind regards
Mustek Limited
We hope that you are well.
We would like to find out if you have received your credit\refund through your supplier and if your complaint has been resolved to your satisfaction.
Please share feedback with us, if possible.
Kind regards
Mustek Limited
Best regards,
Mecer's reply14 Oct 2025, 13:53
Official
Good day, Frank
We hope that you are well.
We would like to find out if you have received your credit\refund through your supplier and if your complaint has been resolved to your satisfaction.
Please share feedback with us, if possible.
Kind regards
Mustek Limited
We hope that you are well.
We would like to find out if you have received your credit\refund through your supplier and if your complaint has been resolved to your satisfaction.
Please share feedback with us, if possible.
Kind regards
Mustek Limited
Best regards,