Frank G's Profile | Hellopeter

Share Your Experience

Industries I'm a Business

FD

Frank G

Active since Jan 2015

11

Reviews

0

Industries

Reviews

11 reviews

3 months ago

POPIA Violations

I requested over a month ago that VOX delete my personal information, in line with the provisions made available by POPIA to consumers in South Africa. My request was done for the specific reason that VOX had debited my bank account without providing a service (a service they later admitted they were unable to perform at all). I had to dispute this unauthorised debit order with my bank, and pay the applicable charges. My request was ignored in its entirety by VOX, a direct violation of POPIA. Another incompetence feather in the cap for VOX, that unbelievably were unable to perform one single task correctly with reagrds to my application, right down to being unable to collect a device from the exact location the device was delivered to, insisting rather I needed to visit a Postnet Branch in order to finalise the collection. VOX is guilty of more than just poor service, they operate outside of the legal provisions provided to consumers in South Africa.

2 replies

4 months ago

Unauthorised Debit Order

Unbelievably VOX has now debited my account for a service they never installed, in spite of providing me with a written confirmation of cancellation reflecting a R0 00 balance

1 reply

5 months ago

********* Businesses Practices

False advertising. Vox advertises and sells coverage on Fibre lines they do not have access to. When they have finished wasting your time and choose to cancel your order, they still attempt to bill you for a router you have no use for. The support agents do not respond to requests for an explanation at all.

2 replies

6 months ago

An AI Circus

An AI circus. Someone at Afrihost decided to implement AI support agents, yet pretend they were real people. Engagement is impossible, AI loops lead to a flood of unsolicited messages, and any complaints are respnded to with an AI response. They have given up on the existence of their customer base and made every touch point a nightmare. Run fast, customers are treated as sub human by Afrihost.

0 replies

7 months ago

Overpriced *******

Headlamps are mostly overpriced *******. I think I used mine less than 10 times before it packed up (while in the bush in Botswana). I have a cheap Energizer headlamp I received as a teen that's still going strong. I'll go back to that, and stick with it.

0 replies

Oukitel South Africa

9 months ago

So far so good

Delivery was prompt. Watch pairs with the app easily. Nice looking piece of equipment. I don't expect any issues.

1 reply

9 months ago

Beware of Import Duties

UK company masquerading as a South African supplier. Import duties will be almost equal to your invoice total.

0 replies

10 months ago

Avoid at all costs

I wish I had come here first. If you are considering buying a Mecer device, I didn't come here looking for supplier feedback, only to warn others that their current 1.39 HelloPeter rating is there for good reason. Not only are their devices sub standard (my laptop packed up after 5 months), but their post sales support is so appalling that you will be left wishing you never encountered Mustek in your life time. They will do anything to dodge accountability and honoring warranties, from blaming the user for not being able to turn a laptop on, to generating "tech reports" that "prove" that a device that does not even switch on, is considered to be in working order. There is far superior tech available in a similar price range from other suppliers.

2 replies

99 months ago

Possible Fraud

I booked accommodation through SafariNow in Cape Town. Safari now debited my account for the full amount, yet proceeded to contact the host and tell them it was a fraudulent booking. The host cancelled my stay the day prior to arrival, even though the full amount for the stay had been charged by Safarinow. I was not contacted at all by SafariNow, the only correspondence I received was a message from the host saying SafariNow had told them not to honour the booking.

1 reply

132 months ago

Incorrect Cover

In January of 2015 I updated my life insurance policy to include my elderly mother. On the 29th of September I wanted to increase my cover and add additional beneficiaries, but I discovered that Old Mutual had not added my mother in the first place. I requested a refund for the premiums paid (they did not provide the cover I was paying for) and was flatly refused.<br> <br> I cancelled my policy on the 29th of September via telephone, e-mail and in writing and (fortunately) also cancelled the debit order at the bank. They did not process the cancellation until the 7th of October, and now claim I have a missed premium on my profile (which affects your credit score). <br> <br> Their internal complaints process does not do anything aside from send an automated email to say it will be dealt with.<br> <br> Life insurance beneficiaries are a critical matter to anyone, yet Old Mutual does not take any responsibility to actually update them - something that can cause huge amounts of trouble for the family left behind in the event of accidental death.<br> <br> I will ask Old Mutual again: please refund me for the the premiums paid for which you did not provide cover, and backdate my cancellation to the 29th of September.

1 reply

Review Distribution

5 Star

1 (9.1%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (18.2%)

1 Star

8 (72.7%)

About

About Us
How Hellopeter Works
Press

Community

Help Centre for Reviewers
Sign In
Blog

Businesses

Hellopeter Business
Plans & Pricing
Business Sign In
Help Centre for Businesses

Follow Us

About

About Us
How Hellopeter Works
Press

Community

Help Centre
Sign In
Blog

Businesses

Hellopeter Business
Plans & Pricing
Business Sign In
Help Centre

Follow Us

© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.

Terms & Conditions|Privacy Policy