Is Oukitel South Africa trustworthy?

Oukitel South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 110 reviews in the last 12 months. They reply to 79% of negative reviews, typically within 121 hours 17 min. Hellopeter has tracked Oukitel South Africa across 597 total reviews. How is the TrustIndex calculated? →

Oukitel South Africa Reviews | 4.4 stars

Oukitel South Africa Reviews | 4.4 stars | Hellopeter

Review Distribution

4.4|110 Reviews

Jun '25 - May '26

Frequently Asked Questions About Oukitel South Africa

What do customers say about Oukitel South Africa?

Based on recent customer reviews, Oukitel South Africa is praised for rugged phones with exceptional battery life, fast delivery, and helpful sales staff. Customers value the affordable pricing and durable build for outdoor and industrial use. However, a recurring concern centres on after-sales repair turnaround and unresolved device faults, where some customers report multiple repair cycles without resolution.

What is Oukitel South Africa's biggest strength?

Oukitel South Africa's biggest strength, according to Hellopeter's AI analysis, is Delivery, Orders & Stock. Customers consistently report fast dispatch, often within 1 to 3 days, with proactive WhatsApp tracking updates. Out-of-stock situations are typically resolved with free upgrades or refunds. Delivery, Orders & Stock (4.5) is a clear operational strength of the online ordering experience.

Recent reviews (110)

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Popular mentions

battery life fast delivery rugged great service good price durable helpful staff repair delays phone freezing no response

John T

1 reviews | Active since Jan 2020

29 Apr 2026, 14:04

Oukitel: Great product, Great service!

What great service. Shipping was within 24 hours. The phone (Oukitel WP56) is more than I imagined. Peter was very helpful with the purchasing as well as the questions I had - he sorted this out very efficiently. Well done guys! Keep it up!

Helpful (0)

|Replies (1)

John T

1 reviews | Active since Jan 2020

29 Apr 2026, 14:04

Oukitel: Great product, Great service!

Replies (1)

Anonymous

1 reviews | Active since Jan 2020

10 Apr 2026, 11:55

Fantastic product and extremely robust

Fantastic product and extremely robust for rough conditions! Received my order within one day. Bought the Oukitel WP35 Pro for our reaction vehicle.

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Anonymous

1 reviews | Active since Jan 2020

10 Apr 2026, 11:55

Fantastic product and extremely robust

Fantastic product and extremely robust for rough conditions! Received my order within one day. Bought the Oukitel WP35 Pro for our reaction vehicle.

Replies (1)

Amanda W

1 reviews | Active since Jan 2020

9 Apr 2026, 13:11

Do not buy this device. You will lose your money. GPS and software services does not work accordingly.

DO NOT BUY!!! WORST MISTAKE ! You will lose your money. Reference & second job number Job nr : JB10853 Job nr : JB11848 I am extremely disappointed with Oukitel South Africa and the service I’ve received regarding my Oukitel W*** Pro. I purchased this device on February 13, 2025, and it has been nothing but a frustrating and ongoing problem ever since. From the very beginning, the phone’s location setting has not worked at all, making it practically unusable for basic functions. Despite multiple complaints on various platforms and several attempts to resolve the issue directly with your office, nothing has improved. What makes this situation even worse is the repair process. The device has already been sent in for repairs twice, and each time it takes around three months to be returned—only to come back with the exact same issue still unresolved. This is completely unacceptable. Waiting that long for repairs, only to receive a faulty device again, shows a serious lack of quality control and customer care. At this point, I feel like I’ve wasted my money on a product that has never worked properly and a company that clearly does not prioritize its customers. I would not recommend Oukitel South Africa to anyone based on this experience. If you call them for sales the service is good but for repairs or refunds the telephone lines are out of service. Check the head office is in China.

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Amanda W

1 reviews | Active since Jan 2020

9 Apr 2026, 13:11

Do not buy this device. You will lose your money. GPS and software services does not work accordingly.

Replies (1)

Anonymous

1 reviews | Active since Jan 2020

31 Mar 2026, 18:39

My experience with Oukitel South Africa has been positive overall

My experience with Oukitel South Africa has been positive overall. I have found your devices to be reliable, with excellent battery life and strong durability, especially for demanding day-to-day use. I appreciate the value your products offer and enjoying it and getting used to the weight ☺️

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Anonymous

1 reviews | Active since Jan 2020

31 Mar 2026, 18:39

My experience with Oukitel South Africa has been positive overall

Replies (1)

Marize V

1 reviews | Active since Jan 2020

25 Mar 2026, 16:27

Oukitel phones

Excellent service. Easy to order and prompt response for details. The product is wonderful and easy to use.

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Marize V

1 reviews | Active since Jan 2020

25 Mar 2026, 16:27

Oukitel phones

Excellent service. Easy to order and prompt response for details. The product is wonderful and easy to use.

Replies (1)

Clinton H

1 reviews | Active since Jan 2020

24 Mar 2026, 19:06

Amazing service

Most amazing Service I have ever seen, sent a courier to collect, repaired and sent back in less than a week. Thank you very Much

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Clinton H

1 reviews | Active since Jan 2020

24 Mar 2026, 19:06

Amazing service

Most amazing Service I have ever seen, sent a courier to collect, repaired and sent back in less than a week. Thank you very Much

Replies (1)

Anonymous

1 reviews | Active since Jan 2020

24 Mar 2026, 06:39