Oukitel South Africa
Verified Business
|4.5|95 Reviews (last 12 months)|Responds in 51h 37m
Oukitel South Africa
Verified Business
|4.5
95 Reviews (last 12 months)
Responds in 51h 37m
Scores reflect the Overall AI Score for each category
Oukitel South Africa
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Oukitel South Africa is praised for rugged phones with exceptional battery life, fast delivery, and helpful sales staff. Customers value the affordable pricing and durable build for outdoor and industrial use. However, a recurring concern centres on after-sales repair turnaround and unresolved device faults, where some customers report multiple repair cycles without resolution.
Replied to 90% of negative reviews
Reply time on negative reviews: 160h 40m
TrustIndex
8.1
Ranking
#1
in Electronics Repairs
Reply Time
51h 37m
NPS Score
66
Recommended: Very Likely
Replied to 90% of negative reviews
Reply time on negative reviews: 160h 40m
Aug '25 - Jul '26
Based on recent customer reviews, Oukitel South Africa is praised for rugged phones with exceptional battery life, fast delivery, and helpful sales staff. Customers value the affordable pricing and durable build for outdoor and industrial use. However, a recurring concern centres on after-sales repair turnaround and unresolved device faults, where some customers report multiple repair cycles without resolution.
Oukitel South Africa's biggest strength, according to Hellopeter's AI analysis, is Delivery, Orders & Stock. Customers consistently report fast dispatch, often within 1 to 3 days, with proactive WhatsApp tracking updates. Out-of-stock situations are typically resolved with free upgrades or refunds. Delivery, Orders & Stock (4.5) is a clear operational strength of the online ordering experience.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2021
No resolution to original issue. Stalled. They want to take my phone away. 1. What do I do without a phone? Sensitive data are on the phone.
1 reviews | Active since Feb 2021
No resolution to original issue. Stalled. They want to take my phone away. 1. What do I do without a phone? Sensitive data are on the phone.
1 reviews | Active since May 2026
Their service is just the best. I have a OT12 tablet and ordered a screen protector for my tablet. The assistant said she will source one for me. When I received my parcel unfortunately the screen was cracked and not the correct size. I phoned them and the assistant immediately apologized and said she will send me another one. Without any dispute or questions asked. I received my parcel today and it was the correct size and all in tact. I phoned again and she even answered the call using my name. They really have the client’s best interest at heart. Just the best service I’ve received ever!!
1 reviews | Active since May 2026
Their service is just the best. I have a OT12 tablet and ordered a screen protector for my tablet. The assistant said she will source one for me. When I received my parcel unfortunately the screen was cracked and not the correct size. I phoned them and the assistant immediately apologized and said she will send me another one. Without any dispute or questions asked. I received my parcel today and it was the correct size and all in tact. I phoned again and she even answered the call using my name. They really have the client’s best interest at heart. Just the best service I’ve received ever!!
1 reviews | Active since Mar 2024
RAM space is excellent, ROM is even better, I should have bought the phone long ago.
1 reviews | Active since Mar 2024
RAM space is excellent, ROM is even better, I should have bought the phone long ago.
1 reviews | Active since Feb 2021
<div>While the phone, a WP35, generally works well and appears rugged, I found that telephone speech is way too low and WhatsApp speech even more so. I had to get bone-conducter headphones to hold a conversation. I could not get Oukitel to deal with this problem so an stuck with it. Also, I was allowed 1 Android update. It refuses to update further. So 3 reasons why no 5th star.</div>
1 reviews | Active since Feb 2021
<div>While the phone, a WP35, generally works well and appears rugged, I found that telephone speech is way too low and WhatsApp speech even more so. I had to get bone-conducter headphones to hold a conversation. I could not get Oukitel to deal with this problem so an stuck with it. Also, I was allowed 1 Android update. It refuses to update further. So 3 reasons why no 5th star.</div>
1 reviews | Active since May 2026
The phone is as advertised and it arrived within 3 days
1 reviews | Active since May 2026
The phone is as advertised and it arrived within 3 days
1 reviews | Active since May 2026
Got a oukitel wp28e what a **** phone Phone overheat 11000w batter last less than a day I'm not happy il buy vivo or no brand name phone before I buy oukitel again,I did send the phone in to oukitel and that did not find anything wrong so the service is **** as well.so oukitel south Africa what's your solution to this **** u guys selling to the people, PLEASE GUYS DONT BUY THIS **** PHONE
1 reviews | Active since May 2026
Got a oukitel wp28e what a **** phone Phone overheat 11000w batter last less than a day I'm not happy il buy vivo or no brand name phone before I buy oukitel again,I did send the phone in to oukitel and that did not find anything wrong so the service is **** as well.so oukitel south Africa what's your solution to this **** u guys selling to the people, PLEASE GUYS DONT BUY THIS **** PHONE
1 reviews | Active since Apr 2014
What great service. Shipping was within 24 hours. The phone (Oukitel WP56) is more than I imagined. Peter was very helpful with the purchasing as well as the questions I had - he sorted this out very efficiently. Well done guys! Keep it up!
1 reviews | Active since Apr 2014
What great service. Shipping was within 24 hours. The phone (Oukitel WP56) is more than I imagined. Peter was very helpful with the purchasing as well as the questions I had - he sorted this out very efficiently. Well done guys! Keep it up!
Oukitel South Africa scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Appliances, compared to the Appliances industry average of 2.8. Their strongest theme is Orders & Delivery (4.5); their weakest is Customer Service (3.9). The top AI-rated Appliances business on Hellopeter is Super Communications (4.7). How is the AI Score calculated? →
Oukitel South Africa has a TrustIndex of 8.1 out of 10 on Hellopeter, based on 95 reviews in the last 12 months. They reply to 90% of negative reviews, typically within 160 hours 40 min. Hellopeter has tracked Oukitel South Africa across 570 total reviews. How is the TrustIndex calculated? →