JT
John T
Active since Apr 2014
26
Reviews
0
Industries
Reviews
26 reviews4 months ago
The WORST courier experience EVER
The WORST experience ever with a courier. Received a message on Monday for delivery. They never arrived. Tried on Monday, Tuesday & Wednesday to phone their Bloemfontein branch many times with no answer. Then phoned Monday, Tuesday & Wednesday to head office. I was told that it wouldn't be delivered on Monday or Tuesday, but on Wednesday. So eventually the driver pitches up with a major attitude. I asked why doesn't this branch answer their phone. He responded with "Why do you want to call them?" I said to find out when we can expect delivery. He then threw my parcel on the ground and gave me a lot of lip as to I didn't answer my phone so he couldn't deliver. He then "threw" the parcel at me upon which I chased him off my property. In total a VERY BAD experience with this courier company. I WONT SUGGEST THEM TO ANYBODY!!!
0 replies
6 months ago
**** or not??? Still open but not delivering.
Placed an order & paid. I was given an expectation of delivery. After that period expired I sent an email to query when I will get delivery. Eventually a response that "Due to I'll health the some orders cannot be fulfilled." A range of order numbers were mentioned that will get a refund soonest. Today e sent (7 weeks) another email and I had responses from OTHER customers as well who are awaiting refunds or delivery. How come their site is still up & running and open for business? This stinks of a ****. BEWARE!!!
0 replies
18 months ago
MTN is true to their "Corporate" colour - YELLOW!
So I get this "Uncapped" wi-fi. Been running okay for about 18 months. I get this message about "fair-use" which I understand. About 2 weeks ago the bottom drops out - can't even load g-mail. I contact their "support" and I'm reminded of fair-use, to which I respond with the speed test results of 0.06 download & 0.50 upload. Then the "support" tells me to turn off and he would reset. It was slightly better but has since crashed completely and back to hardly anything. Fortunately my contract terminated end November and I won't be renewing. MTN WiFi is the most useless provider. Furthermore somehow since March there's been additional monthly costs ranging between R180 and R220 per month. Apparently I subscribed to a bunch of things. They couldn't/wouldn't help to get this sorted. OBVIOUSLY NO REFUND! PATHETIC.
0 replies
19 months ago
Looking for a "Scarce" part? This is where to find it! Excellent!!
I own a car that I battle to get parts for. Start My Car actually had this part! I chatted to them and they confirmed that they had to get it from a supplier and will take an additional day. I placed my order, paid (Free shipping) and I had the correct part within 3 days delivered to my doorstep! The part was also cheaper than others that I managed to find! Excellent communication and promises made were surpassed. They are my "Go-To" supplier from now on. Once again, THANKS for the great service,
0 replies
23 months ago
KFC DRIVE-THROUGH volume issues.
This isn't about food. I live next door to KFC Langenhoven Park in Bloemfontein. Their "Drive-Through" system is so loud that I can hear clearly what is said. They staff also "chat" to each other Via this PA system. I've been to the shop and complained. The technician came out and he adjusted the volume. This was good for about a month. Then the volume went up again. I spoke to a gentleman at H/O and I shortly thereafter received call from the "manageress", apologising and also asked me to call her directly. This I have attempted several times. I called their "customer" line, complained and was promised a case number within 4 working days. To date (after 4 weeks), still nothing. I called again and had the cheeky response by instructing me to take it up with the municipality. Today I tried to call H/O again but was diverted to a voicemail. I've had enough of the loud speaker for months now. No joy whatsoever. KFC Customer Service does NOT exist.
0 replies
29 months ago
Rotten meat at Food *****s, Langenhoven Park
If I could I would give this particular branch (Langenhoven Park, Bloemfontein) a ZERO. So I buy pork neck which was on special at R85.95 per kilo. NOTHING on the shelf so I ask the butcher for some, which he packs & weighs. I get home, pop it in the deep-freeze for use over the weekend. I defrost it and could get the stench out of my kitchen - it was rotten. I return to this outlet, get ignored by management and speak to the butcher who apologized. He offered to replace it which I declined. It was in "issue" to get a refund and wanted to replace with similar product, do I really want more rotten meat? I mentioned that a particular Spar refunds double to cover for costs incurred, upon which he rep**** that he would try, but with no success. This is the 2nd time that I've bought off or close to off meat from this outlet. Also twice at other branches. I suspect that as soon as the meat is close to the "sell-by" date, it goes on special. Apparently a different branch in Bloemfontein had sold pies with grubs in them. This was published in the local newspaper I believe. This isn't about R68.75, but about the products.
72 replies
48 months ago
The ongoing saga of MTN (RESOLVED!)
Eventually after exactly a month my issues with MTN were resolved. This is after being blocked and getting NO support from their so-called helpline: 135. On the positive side: Thanks to the MTN Ladybrand branch agent who worked relentlessly on these problems, and solved the problems. It seems as if the agents are more dedicated than the mother company who have idiots working at 135 and in NO sircumstance will anybody EVER manage to speak to a more senior person to "Brighten up your day". This slogan is as big a joke as is MTN support.
0 replies
49 months ago
STILL the ongoing (3 weeks now) saga of MTN who sucks
If you want a supplier who doesn't care about their service or customers, who doesn't fulfill promises, sign up with MTN! It has been 3 weeks and still can't make calls, upgrade and can't buy online airtime. I've been marked as a "Bad payer" which is incorrect and they've confirmed that it's their mistake. Their promises to "Fix" this problem as well as the PROMISED (In writing) on their complaints email and after 6 days still NOTHING! Furthermore, there's NO WAY that you can speak to ANYBODY higher up the pecking order as number 135 aren't allowed to escalate this. So you're stuck on square 1. I must however add that the lady helping me at my local MTN Branch (Ladybrand) is doing everything possible, but it seems that even her Regional Manager (Who I managed to speak with), also can't get this sorted. So MTN, your so-called " Helpdesk" causes more problems than getting problems sorted out. My next step will be to contact ICASA. I will research and there may be an ombudsman? Wonder if they will even bother with this.
0 replies
49 months ago
The STILL ongoing saga of MTN (Continued)...
1 Star is too much. Since 31 March I've written about this service provider and to date (16 April) the problems STILL haven't been solved, and not through a lack of my numerous calls as well as GREAT support from my local MTN shop in Ladybrand who have tried to help in various ways but without success. I STILL cannot make calls or upgrade, as I here been wrongly listed as "In Collections". MTN personnel have agreed that this is incorrect but it doesn't seem as if ANYBODY there can rectify it. I managed to speak to a Regional Manager on Thursday who also agreed that MTN is at fault and she would use various avenues to get this sorted out. At least she was willing to speak and listen to me, and not MAKE PROMISES like the other 30 odd people that I have spoken to. I've been a customer of theirs for around 15 years and NEVER have a had such a bulk of problems without success with ANY service provider. I sent an email to MTN Complaints Management and received an automated reply that they would contact me within 24 hours. That was 6 days ago I think - the longest 24 hours ever. I'm not holding my breath but I truly hope that Management can sort this out.
0 replies
49 months ago
MTN (How can I make your day...) Helpdesk doesn't! !!
MTN is an absolute joke at their call centre. 31 March I paid my monthly account -EFT R1800. That evening a debit order for R1900 odd went through as well. I contacted the call centre for a refund and was given a "ticket" number for reference. Monday I call again. New ticket number and "closed" on the same day, with no feedback. This carried on for a week with regular follow ups. On the Friday 8th I was told that a refund was issued to my bank. I also needed to buy airtime which didn't work. This was "supposedly" fixed. I received an SMS saying that I cannot make calls and need to DEPOSIT R1800 immediately as my calls have been suspended. I went to my local branch in Ladybrand where I had excellent service but they couldn't rectify either problem. I was also busy with an upgrade and this was refused as I was R1800 in arrears, which is incorrect. No arrears - they owe me R100. So due to THEIR errors I cant make calls, can't upgrade and I he vent been refunded yet. PATHETIC! Their help desk (135) sucks (If you eventually get through) and there is no way that you can speak to a superior person.
74 replies
Review Distribution
5 Star
4 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (15.384615384615385%)
1 Star
18 (69.23076923076923%)