S
Safarinow.com
Verified Business
S
Safarinow.com
Verified Business
15 Reviews (last 12 months)
Responds in 38 hours 30 min
AI Review Summary
Based on recent customer reviews, Safarinow.com receives polarised feedback. Property hosts consistently praise the platform's responsive support team, highlighting quick issue resolution and professional assistance with listings. However, travellers report serious concerns including double bookings, incorrect pricing, false advertising, and cancelled reservations with delayed refunds. A recurring frustration is the lack of a phone-based support channel, forcing customers to rely on email with slow response times during urgent booking emergencies. The disparity between host and guest experiences suggests significant operational gaps in booking accuracy and consumer protection.
Performance(last 12 months):
0Trustindex Rating
#9Ranked In Travel & Vacation
38 hours 30 minutesAverage Time To Reply
50 NPSRecommended: Very Likely
Replied to 56% of negative reviews
Typically takes less than 67 hours 34 min to reply
TrustIndex
0
Score
Ranking
#9
in Travel & Vacation
Avg Reply
38 hours 30 minutes
NPS Score
50
Recommended: Very Likely
Replied to 56% of negative reviews
Typically takes less than 67 hours 34 min to reply
Review Distribution
2.6|15 Reviews
May '25 - Apr '26
5(30.8%)
4(7.7%)
3(0%)
2(7.7%)
1(53.9%)
5(30.8%)
4(7.7%)
3(0%)
2(7.7%)
1(53.9%)
Frequently Asked Questions About Safarinow.com
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLC
Latief C
1 reviews | Active since Jan 2020
19 Feb 2026, 14:57
Aimie-Leigh Bredenkamp - amazing service
i am the owner of a guesthouse. i had trouble logging in the consultant at Safarinow, Aimie Leigh Bredenkamp resolved my issue immediately. Excellent service from Aimie Leigh
Helpful (0)
|Replies (0)JvdB
Jaco van der Bank
1 reviews | Active since Jan 2020
11 Feb 2026, 13:22
Unwilling to sort out their mistake.
Booked on 07/02/2026 on the SafariNow website. Websire showed a room that meets my requirements for a discounted amount. I selected book now. And the payment went through. Their website glitched and booked the incorrect accomodation. I arrived at the accomodation only to fins out the incorrect accomodation was booked and that if I wanted the correct accomodation I will pay in R 1026.54 now Safari now is saying their website is fool proof and there is no way that this could of happened. The place that I am staying at has informed me that 2 weeks ago they requested safari now to correct the errors on the website which it hasnt. As suxh I am now out of pocket R 1026.54 which is an expense that was avoidable had safari now jusy done what was instructed. No call centre to speak to a physical human. Instead have to email and get a response within 24 to 48 hours. Unnaceptable. Do not use safari Now. Bordering on ***** and just shrug their shoulders.
Helpful (0)
|Replies (0)JvdB
Jaco van der Bank
1 reviews | Active since Jan 2020
11 Feb 2026, 13:22
Unwilling to sort out their mistake.
Booked on 07/02/2026 on the SafariNow website. Websire showed a room that meets my requirements for a discounted amount. I selected book now. And the payment went through. Their website glitched and booked the incorrect accomodation. I arrived at the accomodation only to fins out the incorrect accomodation was booked and that if I wanted the correct accomodation I will pay in R 1026.54 now Safari now is saying their website is fool proof and there is no way that this could of happened. The place that I am staying at has informed me that 2 weeks ago they requested safari now to correct the errors on the website which it hasnt. As suxh I am now out of pocket R 1026.54 which is an expense that was avoidable had safari now jusy done what was instructed. No call centre to speak to a physical human. Instead have to email and get a response within 24 to 48 hours. Unnaceptable. Do not use safari Now. Bordering on ***** and just shrug their shoulders.
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Replies (0)JC
KM
Keitumetse M
1 reviews | Active since Jan 2020
16 Jan 2026, 15:40
Refund
Disappointed with the service I am 16receiving from Safarinow. After they cancelled my reservation on the 30 December 2025, I am still waiting for my refund.When you call their service line it does not have an option to speak to a consultant and they are not being very helpful on email.
Helpful (0)
|Replies (0)KM
Keitumetse M
1 reviews | Active since Jan 2020
16 Jan 2026, 15:40
Refund
Disappointed with the service I am 16receiving from Safarinow. After they cancelled my reservation on the 30 December 2025, I am still waiting for my refund.When you call their service line it does not have an option to speak to a consultant and they are not being very helpful on email.
0
Replies (0)MS
Mark S
1 reviews | Active since Jan 2020
6 Jan 2026, 06:04
Safarinow.com incompetence
We booked our holiday in Cape Town well in advance during the first week in November 2025 at the Horizon Bay 705 apartment owned by Angelique Fink at a cost of R17258.00 for 9 nights. We drove down from Johannesburg and slept over in Beaufort West. Three hours away from Cape Town we decided to call Angelique for arrangement with the keys. The number was invalid. We. Then sent a email to Safarinow.com as they were the booking agents requesting the hosts alternate number. Within 10 minutes we received a mail saying our accomodation has been cancelled, you can imagine our frustration. On arrival at the Horizon Bay Apartments in Blouberg we were told by security that there was a family already occupying the unit and it was therefore double booked. The security also advised that this was the second time this had happened with unit 705 and the previous family laid down a police case on the matter. We had to book into a hotel to collect our thoughts at a cost of R2119.50. We found alternate accomodation at a much higher cost of R23625.00 which we had to fork our again upfront. We advised Safari.com that they would need to refund the payment and the extra costs we suffered of R 8486.50. They only refunded the R 17258.00. We warn all holiday makers to not book with Safarinow.com as they double book apartments and have no consideration for the repurcussions. Now we have no holiday money thanks to their incompetence. Frustrated Veronica Coetzee and Partner.
Helpful (0)
|Replies (0)MS
Mark S
1 reviews | Active since Jan 2020
6 Jan 2026, 06:04
Safarinow.com incompetence
We booked our holiday in Cape Town well in advance during the first week in November 2025 at the Horizon Bay 705 apartment owned by Angelique Fink at a cost of R17258.00 for 9 nights. We drove down from Johannesburg and slept over in Beaufort West. Three hours away from Cape Town we decided to call Angelique for arrangement with the keys. The number was invalid. We. Then sent a email to Safarinow.com as they were the booking agents requesting the hosts alternate number. Within 10 minutes we received a mail saying our accomodation has been cancelled, you can imagine our frustration. On arrival at the Horizon Bay Apartments in Blouberg we were told by security that there was a family already occupying the unit and it was therefore double booked. The security also advised that this was the second time this had happened with unit 705 and the previous family laid down a police case on the matter. We had to book into a hotel to collect our thoughts at a cost of R2119.50. We found alternate accomodation at a much higher cost of R23625.00 which we had to fork our again upfront. We advised Safari.com that they would need to refund the payment and the extra costs we suffered of R 8486.50. They only refunded the R 17258.00. We warn all holiday makers to not book with Safarinow.com as they double book apartments and have no consideration for the repurcussions. Now we have no holiday money thanks to their incompetence. Frustrated Veronica Coetzee and Partner.
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Replies (0)kJ
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E J
1 reviews | Active since Jan 2020
21 Nov 2025, 15:22
Inaccurate information
I had guests show up at our business asking for prices they saw on kwathabeng/safarinow. The prices were wildly different and guests were also already frustrated by the time they reached here since safarinow offered to take bookings, but nothing ever reached our side.
Helpful (0)
|Replies (0)EJ
E J
1 reviews | Active since Jan 2020
21 Nov 2025, 15:22
Inaccurate information
I had guests show up at our business asking for prices they saw on kwathabeng/safarinow. The prices were wildly different and guests were also already frustrated by the time they reached here since safarinow offered to take bookings, but nothing ever reached our side.
0
Replies (0)aK
anita K
1 reviews | Active since Jan 2020
21 Oct 2025, 10:56
Safarinow a great platform for Vacation Rentals
I recently requested Safarinow to assist me with an issue regarding our site, and I must say it was quickly resolved. I have received a confirmation email from Ryall Marthinus that my request was attended to and I am very satisfied with the way it was handled. Thank you for great customer service Safarinow, this is the standard we require from all the booking platforms. Have a great day further! Anita Kotze for Mazuri Shamba Lodge
Helpful (0)
|Replies (0)aK
anita K
1 reviews | Active since Jan 2020
21 Oct 2025, 10:56
Safarinow a great platform for Vacation Rentals
I recently requested Safarinow to assist me with an issue regarding our site, and I must say it was quickly resolved. I have received a confirmation email from Ryall Marthinus that my request was attended to and I am very satisfied with the way it was handled. Thank you for great customer service Safarinow, this is the standard we require from all the booking platforms. Have a great day further! Anita Kotze for Mazuri Shamba Lodge
0
Replies (0)