ND
Next Direct
Unclaimed Business
ND
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGN
Grace N
1 reviews | Active since Jan 2020
10 Jan 2026, 11:40
Lost Money
I paid R500 waited for my order only to receive a message from customs demanding another R500 for customs I nearly died.i had to forget about the order.pls someone intervene we are being ****** daylight when you order they don't disclose that they are not in south africa
Helpful (0)
|Replies (0)GN
Grace N
1 reviews | Active since Jan 2020
10 Jan 2026, 11:40
Lost Money
I paid R500 waited for my order only to receive a message from customs demanding another R500 for customs I nearly died.i had to forget about the order.pls someone intervene we are being ****** daylight when you order they don't disclose that they are not in south africa
0
Replies (0)LM
Londie M
1 reviews | Active since Jan 2020
11 Dec 2025, 13:07
UK **** Next Direct
How I wish I could have seen these reviews sooner. I made a payment and the next thing skynet is demanding another R600 for my items to get to me. I find it very weird that I made a payment of R600 for my order then a delivery for my items again I need to pay more. Someone must stop and close this shop, if it's ****ming people. I regret ordering on this shop.
Helpful (0)
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Londie M
1 reviews | Active since Jan 2020
11 Dec 2025, 13:07
UK **** Next Direct
How I wish I could have seen these reviews sooner. I made a payment and the next thing skynet is demanding another R600 for my items to get to me. I find it very weird that I made a payment of R600 for my order then a delivery for my items again I need to pay more. Someone must stop and close this shop, if it's ****ming people. I regret ordering on this shop.
0
Replies (0)KB
Khensani B
1 reviews | Active since Jan 2020
12 Nov 2025, 15:07
Next Direct is a red flag
DO NOT BUY FROM THIS COMPANY! They separate the items such that you pay custom duties for each item and the duties end up being much higher than what you paid for the items. In addition, once you order you cannot cancel your order.
Helpful (0)
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Khensani B
1 reviews | Active since Jan 2020
12 Nov 2025, 15:07
Next Direct is a red flag
DO NOT BUY FROM THIS COMPANY! They separate the items such that you pay custom duties for each item and the duties end up being much higher than what you paid for the items. In addition, once you order you cannot cancel your order.
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Replies (0)FG
AM
Annellie M
1 reviews | Active since Jan 2020
22 Oct 2025, 07:30
*****sters
I bought my order online on the 13Oktober 2025 I got a waybill number from skynet, next direct’s courier comp because this business is not in S.A the waybill is not right because I phoned skynett and they also said the number is not rightand till today no package. Please don’t buy from them.
Helpful (0)
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Annellie M
1 reviews | Active since Jan 2020
22 Oct 2025, 07:30
*****sters
I bought my order online on the 13Oktober 2025 I got a waybill number from skynet, next direct’s courier comp because this business is not in S.A the waybill is not right because I phoned skynett and they also said the number is not rightand till today no package. Please don’t buy from them.
0
Replies (0)AM
Angela M
1 reviews | Active since Jan 2020
24 Dec 2024, 09:18
WARNING: Avoid This Online Shop – It's a ****! 🚨
I strongly caution anyone considering shopping on this site. It is a total ****! I placed an order and never received the goods. When I followed up, I was told the order was "On Hold" due to a supposed need for a Consignee ID/Tax Number. This is clearly a tactic to avoid fulfilling orders. Don't waste your time or money. Stay safe and shop from trusted, reputable retailers.
Helpful (0)
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Angela M
1 reviews | Active since Jan 2020
24 Dec 2024, 09:18
WARNING: Avoid This Online Shop – It's a ****! 🚨
I strongly caution anyone considering shopping on this site. It is a total ****! I placed an order and never received the goods. When I followed up, I was told the order was "On Hold" due to a supposed need for a Consignee ID/Tax Number. This is clearly a tactic to avoid fulfilling orders. Don't waste your time or money. Stay safe and shop from trusted, reputable retailers.
0
Replies (0)MB
Mthokozisi B
1 reviews | Active since Jan 2020
1 Aug 2024, 12:18
DO NOT BUY FROM THEM
Actually deserves a negative rating. Placed an order before reading reviews, after reviews cancelled my order and requested a refund. Communication was that refund would take 7 - 15 working days, more than 15 working days now, no refund and no response via email. Do not waste your money here
Helpful (0)
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Mthokozisi B
1 reviews | Active since Jan 2020
1 Aug 2024, 12:18
DO NOT BUY FROM THEM
Actually deserves a negative rating. Placed an order before reading reviews, after reviews cancelled my order and requested a refund. Communication was that refund would take 7 - 15 working days, more than 15 working days now, no refund and no response via email. Do not waste your money here
0
Replies (0)VJ
Venisha J
1 reviews | Active since Jan 2020
4 Jul 2024, 15:22
Stay away from Next UK as a South African consumer
Dear South African consumers, I am writing to inform you of a recent experience I had with Next UK, an online clothing retailer. I purchased three items of girls' clothing from the same range for R 878. However, I was subsequently charged two separate customs taxes as two separate packages were sent out, totaling R129.65 and R585.74. This amount is nearly the cost of the items themselves! I contacted Skynet Courier, the delivery company, and was advised to contact the sender. When I reached out to Next, they directed me to contact the South African government. I find this situation quite unreasonable, as I frequently make purchases from other countries and have never encountered such an issue before. I believe there are two main problems here. First, sending out two packages for a single order unnecessarily increases the cost. Second, Skynet is charging excessive service fees for each parcel and failing to code the parcels correctly, resulting in the consumer bearing the brunt of these additional charges. Given these circumstances, I strongly recommend that South African consumers avoid doing business with Next UK. Their lack of support in resolving these issues makes it financially unviable and impractical for South Africans to purchase from them. Sincerely, Venisha Jagjewan
Helpful (0)
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Venisha J
1 reviews | Active since Jan 2020
4 Jul 2024, 15:22
Stay away from Next UK as a South African consumer
Dear South African consumers, I am writing to inform you of a recent experience I had with Next UK, an online clothing retailer. I purchased three items of girls' clothing from the same range for R 878. However, I was subsequently charged two separate customs taxes as two separate packages were sent out, totaling R129.65 and R585.74. This amount is nearly the cost of the items themselves! I contacted Skynet Courier, the delivery company, and was advised to contact the sender. When I reached out to Next, they directed me to contact the South African government. I find this situation quite unreasonable, as I frequently make purchases from other countries and have never encountered such an issue before. I believe there are two main problems here. First, sending out two packages for a single order unnecessarily increases the cost. Second, Skynet is charging excessive service fees for each parcel and failing to code the parcels correctly, resulting in the consumer bearing the brunt of these additional charges. Given these circumstances, I strongly recommend that South African consumers avoid doing business with Next UK. Their lack of support in resolving these issues makes it financially unviable and impractical for South Africans to purchase from them. Sincerely, Venisha Jagjewan
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Replies (0)