Medexpress has always gone over and above for me

I'm very surprised to see the low ratings for Medexpress. I've been using them for years and have had no issues, only service that's above and beyond. Only issue is one cannot call them direct. You need to contact Discovery and they will submit a call back request. I ran out of chronic medication on Tuesday evening. I submitted an order on the Discovery app but by Thursday the meds weren't delivered yet so I have been 1 day without meds. A lady by the name of Lanecia, who introduced herself as the client relations manager called me. I explained the situation and she arranged collection of the meds at a pharmacy. She asked me which was closest to me and called a few pharmacies to check for stock and got back to me saying that she found stock and I can collect before 5pm that day. I've had a similar experience with Medexpress before and I get the sense that they endeavor to resolve the query on the day, and they want to ensure that you have your meds on time.