Misinformation of Mediate Life SA

I had a complicated with this institution really, it only operates with a WhatsApp, I was recruited two weeks ago as they noticed that I was under debt review. A lady who called me was very convincing and persisting that they will help get out of Debt review and still save R1300. 00 from my current plan with the debt review institution. So I was excited to save money. I never asked critical questions. They did some paper to submit to the bank and the debt review, well the following week which was on the 23 of June 2025 I received a call from the debt review company and they asked me that if this company is able to go that low how much will be allocated for each debt and for how many years. I didn't have that information and then I realized that I was misinformed so I decided to continue with the debt review and WhatsApp Mediate Life for cancelation. I want to be specific about this Lady who they say she is my portfolio manager her name is Roxanne. This lady was so rude to me and told me that i should have asked those questions upfront. So they debited my money and i asked the lady who recruited me that their money they can get it in installments but the insist that I speak with the Portfolio manager Roxanne, so I keep on saying I don't want to talk with her because of her unprofessionalizm and rudeness. The then told that I must talk to her and I mentioned that you're the one who recruited me so speak with her. So I couldn't get help because they run business with WhatsApp and no other alternative method of communication. Even nowhere to complain so I wanted people to be careful of this company called Mediate Life SA and the service they offer of debt restructuring which is not known where they claim that you are going to improve your credit score and still can make debt, but my question was the creditors are they not going to call me they said yes just to dismiss me but when I inquire about debt restructuring I could not find that in to existence. So meaning they are the ones who knows about this term debt restructuring which I think its a good idea but only if it was known and allowed which I can't say much about it. So the company needs to be honest and tell the people they are recruiting all the relevant information so that you're able to take informed decision.