Unhappy about Medical Towers Ispingo and discovery health

Today (27 August 2024) I went to Medical Towers Hospital Isipingo, for a check-up as I was involved in a car accident on Wednesday 21 Aug 2024 but had not done a check up previously. I am on Discovery La health - La active, so at the hospital they did not assist me they said that my medical savings is used up. My issue is that they did not offer me any alternative like being an in patient they just refused to assist me. what am I paying for if I am refused hospital care , I did not go to a GP but I went to a hospital with the knowledge that this hospital is part of the discovery network and I will get assistance. Instead after sitting in a que for 30 to 40 minutes I am told that they cant help me and I had to leave with my tail between my legs not to mention the pain that I am feeling from my neck and my head. I agree my MSA is used up but I still have R5900 on my extended day to day benefit and I am sure I have plenty of funds for hospital care. but I was refused to be assisted and not given any alternative I am very angry, as I travelled from far using taxi's as my car is still damaged and I had to take taxi's again going home with out getting help.