Rotten apple

My son and I were recently admitted in this hospital, the sister in rose ward, was extremely horrible and rude, so I put in a complaint about her, and for a full month after our delivery, the complaint wasn’t attended to, I was the one calling and asking for updates that I constantly was told “still under investigation”. Imagine 2 days after your delivery then a nurse becomes extremely rude, and throwing things around, even telling you to call a specific manager, it’s like she knew there wouldn’t be any repercussions towards her actions, and indeed she was right. If the staff are allowed to treat paying patients like animals then I don’t know… many were nice, just that one rotten apple can tint the image.