1 reviews | Active since Member
What is wrong with this place? The receptionists should be fired. Horrible, horrible incompetency. You DO NOT feel welcome at this practice. AVOID! I am fed up with the attitude from the *********** receptionists. Multiple times in the past they have hanged up on me mid conversation. They treat you like you have committed a crime in person and have absolutely no empathy. It is a pity that doctors with a good name have to be dragged down into the dirt by incompetency. Just read the Google review comments. I am NOT the only one. When is Medicross going to do something about this?? How do you tolerate *********** staff to manage your reception? Today was a big day for me taking a step to correct my life with a well-spoken of doctor for an issue that I cannot ignore any longer. The LAST thing I needed was to be angered in a sensitive situation by *********** staff NOT suitable for their position. Let me not forget to add that the once again, *********** receptionist, booked me for the wrong consultation. If I didn't go online to make a booking AFTER talking to the receptionist, I would have showed up there today just to be told that I made the wrong booking and should have said something, because that is just how they are. It took making a booking online for the receptionist to phone me back and inform me the type of booking I made will only be available at "x" time and not the "x" time that she booked me for over the phone. Maybe next time ask a patient WHY they need to see a doctor. Funny thing is that I asked for a specific doctor in regard to ADHD/ASD, yet she failed to do her job and make a booking for the appropriate reason. It literally took making a second booking online to get it right because I just KNEW that there's going to be a mistake, and I was right... no surprise there. Avoid this place.