TIRED OF WAITING WITH NO SOLUTION

Call centre is not the best and their wait time is ridiculous. Seem to be short staffed so hurry up and wait. Been with them for 11 years but it's time to venture further afield now. Have had to call for the same problem now over and over - just doesn't get sorted. Reply every time - you need to upgrade, the computers are too old. When we did upgrade, then did we have problems that are almost a year in the making and still not sorted.