Active since Apr 2016
53
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Reviews
53 reviews3 months ago
TIRED OF WAITING WITH NO SOLUTION
Call centre is not the best and their wait time is ridiculous. Seem to be short staffed so hurry up and wait. Been with them for 11 years but it's time to venture further afield now. Have had to call for the same problem now over and over - just doesn't get sorted. Reply every time - you need to upgrade, the computers are too old. When we did upgrade, then did we have problems that are almost a year in the making and still not sorted.
0 replies
3 months ago
SOLVED A PROBLEM THAT WAS NOT THEIRS
We had an issue with a brand new KIA which the dealer who sold it to us did not sort out. Randburg KIA took on the issue and got it fixed for us. Although the car was under warranty - being a new vehicle - it was not their sale but they tackled the problem for us and got the problem sorted. I thank them for excellent service and problem solving in a very difficult time. The Dealer Principal is a man of Principal and we are their clients forever going forward.
0 replies
3 months ago
CAVEAT EMPTOR
We bought a new Kia Sonet from Lazarus in August 2025. Everything regarding the sale went swimmingly and we were treated like gold. However, when problems started to show themselves within 2 months of sale - like a shutdown of the electronics - climate control stopped working, took it back - "just a fuse". Within an hour of getting it back, the climate control went again. then back and front wipers and then headlights. They went silent. KIA Randburg were the ones to respond to our call and they sorted out our problems. To this day, not the Dealer Principal nor any of the staff who were emailed at Lazarus have responded to situation . So my warning to any buyer - caveat emptor! Let the buyer beware! They will sell but the after sales service ..... mmmmmm. We certainly will not be back. KIA Randburg came through on a vehicle that was not even their sale and took care of the problem for us.
0 replies
9 months ago
DON'T BOTHER TO ASK FOR ASSISTANCE - THERE WILL BE NONE
We have been without power for a week now. Eventually turned to Ms Harman for assistance. Got a reply - "Please don't direct power issues to me as Cllr. The depot manger is @John Mabena Thank you." - very caring. My sister who is a 73 year old lady, has been in the cold and dark now for a week and this is the best the DA has to offer. We expect this from COJ which is why I turned to her for help. Oh well, now I know who not to bother with come next election. Too busy with important stuff, not silly constituents dramas.
0 replies
10 months ago
FANTASTIC SERVICE
I have been in to the shop and without fail, every visit has been above average. Recently I needed help so phoned and spoke to Alex who helped me wonderfully and arranged to order and deliver the part I needed. This gives me new faith in humanity. Thanks to Mica Morningside Branch, 11th Ave Benmore.
53 replies
11 months ago
ADMIN/ACCOUNTS MISSING
Their Admin/Accounting department is a joke. I made a payment more than a month ago and it is missing. This is what I just received from them - after more than a month: "I have escalated a request to our allocations team to help trace the funds" Despite sending the proof of payment through numerous times. Response is sadly lacking. If it was not for the fact the the bookkeeper uses the system that requires us to pay for SAGE, I would have terminated them a long time ago.
58 replies
16 months ago
WILL NEVER BOTHER AGAIN
I placed an order for among other items - buckets - on Tuesday 10th December - the expected delivery time on their website said 1 - 3 days. Meaning that latest would be Friday 13th. There was to be a water outage from that Friday onward for maintenance - hence the buckets. Thursday 12th I sent an email to find out if the delivery would be on time. No reply. Tried to phone - 4 rings and then cuts out. I received a call from Westpack on Friday the 20th - lady says we don't have white buckets, can I send you pictures of the other colours. Asked her when the delivery would happen. She rep**** "now". When is now? 20 minutes or 4 hours? She would have the driver call me. I get call on Saturday 21st - driver is at the door. I had given my work address for delivery. No-one at work on a Saturday. So delivery took place eventually on Monday 23rd December. Now I am trying to get hold of Westpack to find out if one of the other items in the order can be exchanged as this one is not suitable for the purpose - still, no-one answers the telephone as per the email signature. West Pack Contact Details: 010 055 0414. If companies are not setup for online shopping - best they don't make it available. I am so cheesed off. The item in question is R1000.00 so not small money.
0 replies
17 months ago
STUNNING SERVICE - STUNNING PRODUCT
Just bought a couch online - such good service. The personal touch of Ruan & Lize meant so much. The item was delivered on time, I was notified beforehand. Such a good experience of which there are few in the world today. The item purchased unseen was better than expected. I am totally in love with it - beautiful. Many thanks to Furniture Warehouse.
0 replies
17 months ago
NEED SOMEONE TO RESPOND
I've been trying to get hold of someone to assist with a chair that is out of order. No response to internet online query (on their website) or to email written. What does one do to find out how a chair can be serviced/repaired. These chairs cost a packet but after sales service/assistance seems to be low on the priority list.
112 replies
18 months ago
POOR SERVICE LEVELS
Placed an order on Monday with a note to say no-one is home on a Tuesday or Thursday. Received a call to my cell on Wednesday which I could not answer as I am at work. Immediately emailed them to ask them to phone on my office number. I then received an email to say they tried to call but couldn't reach me - I responded immediately asking that they call me on my office number. Thursday I phoned could only get a call-centre. Left a message for a particular person to phone me (the one who wrote the email) - nothing. I resent email to the lady. Nothing. Today - Friday I phoned again but this time I had raised my voice as it was getting ridiculous. Sent emails to three different email addresses to PLEASE call me to arrange delivery. Finally I got a call - sorry, I'm working from home and didn't see your emails. Deliver for Monday. All locally sourced items - as in Johannesburg - but it takes a full week for delivery. I get things from China in a week. This is a poor show. I shall try an alternative for my next on-line purchase as this one did not live up to any expectation.
530 replies
Review Distribution
5 Star
15 (28.30188679245283%)
4 Star
2 (3.7735849056603774%)
3 Star
6 (11.320754716981131%)
2 Star
14 (26.41509433962264%)
1 Star
16 (30.18867924528302%)