Kia Randburg
Unclaimed Business
|1.7|6 Reviews (last 12 months)|This business does not respond to reviews
Kia Randburg
Unclaimed Business
|1.7
6 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1.7|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNC
Ntsako C
1 reviews | Active since May 2026
7 May 2026, 20:32
As a first time buyer who has loved kia cars since I was at a very young age, I am very happy with my choice, but I didn’t think I would be unhappy with the service provided at the branch were I decided to purchase my first kia car . On the day of the col
The end service is rediculious they just dont care once they make their sale .
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Ntsako C
1 reviews | Active since May 2026
7 May 2026, 20:32
As a first time buyer who has loved kia cars since I was at a very young age, I am very happy with my choice, but I didn’t think I would be unhappy with the service provided at the branch were I decided to purchase my first kia car . On the day of the col
The end service is rediculious they just dont care once they make their sale .
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Anonymous
1 reviews | Active since Apr 2016
8 Jan 2026, 13:24
SOLVED A PROBLEM THAT WAS NOT THEIRS
We had an issue with a brand new KIA which the dealer who sold it to us did not sort out. Randburg KIA took on the issue and got it fixed for us. Although the car was under warranty - being a new vehicle - it was not their sale but they tackled the problem for us and got the problem sorted. I thank them for excellent service and problem solving in a very difficult time. The Dealer Principal is a man of Principal and we are their clients forever going forward.
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Anonymous
1 reviews | Active since Apr 2016
8 Jan 2026, 13:24
SOLVED A PROBLEM THAT WAS NOT THEIRS
We had an issue with a brand new KIA which the dealer who sold it to us did not sort out. Randburg KIA took on the issue and got it fixed for us. Although the car was under warranty - being a new vehicle - it was not their sale but they tackled the problem for us and got the problem sorted. I thank them for excellent service and problem solving in a very difficult time. The Dealer Principal is a man of Principal and we are their clients forever going forward.
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Benita R
1 reviews | Active since Dec 2014
30 Dec 2025, 16:19
KIA's Unresponsive Customer Care for Ongoing Defect
I am writing to report a recurring technical issue with my KIA vehicle and a complete lack of response from KIA Customer Care. During a routine service at an authorised KIA dealership a few weeks ago, several failing bulbs were replaced. This was not the first time these bulbs have needed replacement, indicating an ongoing, recurring problem rather than a simple part failure. The replacement during service was a temporary measure. The core issue, why these bulbs fail prematurely, remains unaddressed and unresolved. On 29 December 2023, I emailed KIA's official customer care to report this persistent problem and to seek a definitive, lasting resolution. To date, I have received no acknowledgment of this email, and certainly no substantive response. This silence is unacceptable. A proper resolution requires diagnosing the root cause, not just repeatedly replacing the same bulbs. To date KIA's customer service has failed to engage on this issue at all. I expect KIA to: 1. Acknowledge my communication from 29 December. 2. Investigate and provide a permanent fix for this recurring bulb failure, not just another temporary replacement.
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Benita R
1 reviews | Active since Dec 2014
30 Dec 2025, 16:19
KIA's Unresponsive Customer Care for Ongoing Defect
I am writing to report a recurring technical issue with my KIA vehicle and a complete lack of response from KIA Customer Care. During a routine service at an authorised KIA dealership a few weeks ago, several failing bulbs were replaced. This was not the first time these bulbs have needed replacement, indicating an ongoing, recurring problem rather than a simple part failure. The replacement during service was a temporary measure. The core issue, why these bulbs fail prematurely, remains unaddressed and unresolved. On 29 December 2023, I emailed KIA's official customer care to report this persistent problem and to seek a definitive, lasting resolution. To date, I have received no acknowledgment of this email, and certainly no substantive response. This silence is unacceptable. A proper resolution requires diagnosing the root cause, not just repeatedly replacing the same bulbs. To date KIA's customer service has failed to engage on this issue at all. I expect KIA to: 1. Acknowledge my communication from 29 December. 2. Investigate and provide a permanent fix for this recurring bulb failure, not just another temporary replacement.
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Transie R
1 reviews | Active since Nov 2025
27 Nov 2025, 17:43
Poor Service starting from Sales Agent
I'm really not impressed with Kia Randburgs service. I did an application two weeks back. The least they could do is advice if application was declined or not but the agen Ashely just chose to ignore my text. The agents forget that they are handling our personal information and it gives us mistrust and anxiety to deal with such services. Did they not teach them NCA regulations? I'm very disappointed with them and will never refer or recommend them to anyone.
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Transie R
1 reviews | Active since Nov 2025
27 Nov 2025, 17:43
Poor Service starting from Sales Agent
I'm really not impressed with Kia Randburgs service. I did an application two weeks back. The least they could do is advice if application was declined or not but the agen Ashely just chose to ignore my text. The agents forget that they are handling our personal information and it gives us mistrust and anxiety to deal with such services. Did they not teach them NCA regulations? I'm very disappointed with them and will never refer or recommend them to anyone.
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Mandwa M
1 reviews | Active since Oct 2025
2 Oct 2025, 07:46
Poor service and been sold a bad car with a name so called brand new car
I bought a brand new Kia Sonet 2025 model...within few hours after I left the garage in Randburg I experienced a blowing air on passenger window. I informed my sales man Ernest Masha and he said he is sorry. He then said he will book a car for maintenance. I had to call day and night following up with regards to the booking of my car it eventually happened. At first it was not fixed because they said a certain part need to be changed...I asked Masha isn't this car brand new and why parts need to be changed? He said is mechanical issue of which he himself was not aware of. I asked him the quality checks report of this car he couldn't provide. I asked him, did you guys test drive this car, he said only mechanic not him. Fine eventually the issue was fixed....however another annoying sounds were noted after my car was back from repair. The noise noted to be by the roof next to where the lights are situated...sound like of a coin being left around and when the car move, the coin just float as it doesn't have a balance. I informed Ernest again about what I noted after my car came from the repair. He booked my car again and it was claimed that it was fixed....immediately when I drive out of the garage the noise was noted again. I immediately informed him about the matter. And again noted another annoying sound that comes from the back as if something was not fitted properly. All this issue I had to do follow up with Ernest Masha to all be fixed. If I don't call he never calls. Mind you I bought so called a brand new car which already been booked for maintenance repar more than twice but still problems not been fixed. I bought this car end of April 2025 and even now October 2025 my car still not fixed
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Mandwa M
1 reviews | Active since Oct 2025
2 Oct 2025, 07:46
Poor service and been sold a bad car with a name so called brand new car
I bought a brand new Kia Sonet 2025 model...within few hours after I left the garage in Randburg I experienced a blowing air on passenger window. I informed my sales man Ernest Masha and he said he is sorry. He then said he will book a car for maintenance. I had to call day and night following up with regards to the booking of my car it eventually happened. At first it was not fixed because they said a certain part need to be changed...I asked Masha isn't this car brand new and why parts need to be changed? He said is mechanical issue of which he himself was not aware of. I asked him the quality checks report of this car he couldn't provide. I asked him, did you guys test drive this car, he said only mechanic not him. Fine eventually the issue was fixed....however another annoying sounds were noted after my car was back from repair. The noise noted to be by the roof next to where the lights are situated...sound like of a coin being left around and when the car move, the coin just float as it doesn't have a balance. I informed Ernest again about what I noted after my car came from the repair. He booked my car again and it was claimed that it was fixed....immediately when I drive out of the garage the noise was noted again. I immediately informed him about the matter. And again noted another annoying sound that comes from the back as if something was not fitted properly. All this issue I had to do follow up with Ernest Masha to all be fixed. If I don't call he never calls. Mind you I bought so called a brand new car which already been booked for maintenance repar more than twice but still problems not been fixed. I bought this car end of April 2025 and even now October 2025 my car still not fixed
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