BD
Benita R
Active since Dec 2014
47
Reviews
0
Industries
Reviews
47 reviews3 months ago
Unacceptable Service Delays and Failed Support - Executive Plan Member
This complaint is with reference to the profoundly inadequate service and support I have received from Discovery Health, particularly in relation to unresolved claims and a dysfunctional contact centre. On 5 December, I used the Discovery app to query a number of claims submitted in December. My dashboard indicated reimbur*****t dates which had passed without payment being made. I was connected to a consultant named Sanele, who stated they would investigate why payment for one specific claim had not been released. I was placed on hold and, after waiting without any feedback or update, the call was terminated after 15 minutes. I immediately called back, queued for 12 minutes and 12 seconds, and was connected to another consultant whose name was inaudible. Before I could even ask them to confirm their details or explain the situation, this second call was also cut off. As a member on an Executive Plan, I pay a substantial premium specifically for the administration of my benefits and the expectation of efficient service. It is completely unacceptable that Discovery appears to be so inadequately staffed, especially during the critical year-end period. By 5 January, one reasonably expects a fully operational and competent administration team. Instead, I am facing lengthy delays in reimbur*****t for legitimate claims and attempting to navigate a call centre that, based on today's experience, is both understaffed and dysfunctional. According to my claims dashboard, reimbur*****ts are overdue for claims pertaining to the following providers: Danica Van Zyl Juanita Fourie C G Smith Dr. Nash I have fulfilled my obligations as a member, and Discovery must fulfil its contractual and service obligations to me. I expect the following: The immediate release of all outstanding reimbur*****ts for the claims listed above. Written confirmation sent to me without delay once these payments have been processed. A formal explanation for the systemic failure in your contact centre and claims processing department during this period. This level of service is far below the standard promised and paid for. I await your urgent resolution and response. This is not the first complaint of this nature I have had to make over the past year. Am also noting that the app is currently dysfunctional too - fails to load pages and keeps generating an error message when one selects a "personal health pathway" option for more information
168 replies
4 months ago
KIA's Unresponsive Customer Care for Ongoing Defect
I am writing to report a recurring technical issue with my KIA vehicle and a complete lack of response from KIA Customer Care. During a routine service at an authorised KIA dealership a few weeks ago, several failing bulbs were replaced. This was not the first time these bulbs have needed replacement, indicating an ongoing, recurring problem rather than a simple part failure. The replacement during service was a temporary measure. The core issue, why these bulbs fail prematurely, remains unaddressed and unresolved. On 29 December 2023, I emailed KIA's official customer care to report this persistent problem and to seek a definitive, lasting resolution. To date, I have received no acknowledgment of this email, and certainly no substantive response. This silence is unacceptable. A proper resolution requires diagnosing the root cause, not just repeatedly replacing the same bulbs. To date KIA's customer service has failed to engage on this issue at all. I expect KIA to: 1. Acknowledge my communication from 29 December. 2. Investigate and provide a permanent fix for this recurring bulb failure, not just another temporary replacement.
0 replies
4 months ago
Undelivered Order Despite Payment - Urgent Resolution Required
purchased a single mattress online on November 30, 2024 (Order #[insert number if available]). At the time of purchase, your website clearly stated the item was in stock with delivery within 2-3 business days. Timeline of Issues: December 3 (Day 3): No delivery. Called Randburg branch and received assurance of Thursday delivery. December 5 (Today): Still no delivery. Order status now shows "ON HOLD" with no explanation or notification. Called Randburg branch again this morning. Spoke with Mykel/Michael who could only say he would "see what can be done" but provided no explanation for the delay. Key Concerns: Payment was collected immediately, yet goods remain undelivered 5+ days later No proactive communication about the delay or "ON HOLD" status Contradictory information from staff (promised Thursday delivery, unfulfilled) No clear timeline or accountability for resolution Required Action: I need immediate confirmation of delivery today (December 5) or a full refund processed immediately. I have a guest arriving tomorrow who needs this mattress. If delivery does not occur today, I will expect reimbur*****t for alternative accommodation costs and will escalate this complaint to consumer protection authorities. I expect a response within 2 hours confirming delivery or refund.
0 replies
6 months ago
Unresolved Issue: Unresolved Issue: Damaged Water Tank Delivery on Oct 10
On Friday, October 10th, I rejected the delivery of a water tank from Builders due to its poor condition. The tank was heavily scratched, dented, and dirty, making it unacceptable for a new item costing over R2,000. Despite rejecting the substandard product, I have heard nothing from Builders in the three days since. This lack of communication is unprofessional. I should not have to resort to a public complaint to get a response about an order I have already paid for. Please contact me immediately to arrange for the delivery of a replacement tank in acceptable condition or a full refund.
106 replies
8 months ago
Paid for subscription but can't stream on any device
Have just paid for a R99 subscription - debit was deducted from my account - but cannot stream on any device including my mobile. Can't find contact information anywhere on site. Completely pointless "chatbot" can't even understand issue let alone solve it. Having to go to the lengths of this adverse review to try and make contact.
53 replies
10 months ago
Appalling Floor & Skirting Board Installation
I paid for laminate floor and skirting board installation in mid 2023. The person that Builders Warehouse Strubensvalley assigned for me to deal with is a person called Imraan who sent the most unprofessional and incapable team of two people, one of whom goes by the name of "Whitey", to install the floor and skirting boards. The workmanship was poor from the outset. The team had to return a few days after installation to repair a strip of melamine they had ********** my cupboard and clean the large streaks of glue that were left on the floor and skirting boards. Towards the end of last year the listing boards started to separate from the wall. The installers were supposed to do the repair in January, they did not arrive. By June the skirting boards had fallen right off the wall. Imraan sent the same team on Saturday 14 June to repair this shocking work. The team have knocked nails in the skirting boards and untidily smeared globs of glue over each, they skirting boards now look like they have bullet holes shot through the entire perimeter of my bedroom wall and the joins between the skirting boards have been smeared with yellow-brown glue that look like a two year old toddler has made a mess with a glue pot. On top of this, the outsources contractors arrived with a bashed up bake that has left a large puddle of oil on my pristine driveway. Builders warehouse must either appoint properly trained and qualified professional contractors to redo this job or give me a full refund so I can employ competent installers to do this work. Am regretting ever handing over my hard earned money to Builders who appoint these *********** "contractors", no doubt at a pittance, to maximise their profit margins. ********* and unacceptable business practice all around.
159 replies
12 months ago
Dysfunctional electronic payment system & Unhelpful Call Centre Agent
I tried to pay a bill online using my credit card this afternoon (something that I did last month) but when I tried twice I was informed on the site that: the card payment was declined and that I needed to contact the card issuer for more information." I called Capitec and spoke to a person called Nicollene who told me that they were not seeing an error message on the system. I asked them to advise what would be done to resolve the issue because Capitec needed to fix the problem, at this point Nicollene suddenly became inaudible and I was unable - after a minute - to resume a proper audible conversation with them and had to end call.
0 replies
14 months ago
Abysmal Claims Processing
Multiple claims over the past three weeks not being picked up for processing or being incorrectly processed. Am having to make repeated phone calls to find out what is going on and remedy the situation - am paying over 11K on Executive Plan every month for this "privilege". Most recently, claim for biokineticist (D Van Zyl) submitted on Sunday not reflecting on the claims dashboard on the app.
124 replies
14 months ago
Poor after sales and customer service
After sales support and service remains lacklustre and obstructive. Informed Qaassim Theunissen last week about change of banking details for the debit order, completed the form and sent relevant documentation and asked for confirmation that debit order would not be processed against now closed ABSA bank account. There has been no response to my email or even acknowledgment that it was received. Sent further emails today requesting the same and asking for bank details for an EFT since the debit order was not processed against the new Capitec account over the weekend. Sent this email to Mpumelelo and Akha as well. Radio Sience!! I am not paying any penalties for this missed debit order since I have done everything possible to communicate my new banking details and to ask for Gosolr's details to do an EFT.
71 replies
18 months ago
Complaint Regarding Interaction with Intercare Linden Receptionist
I am writing to express my disappointment and concern regarding an unfortunate experience with your receptionist on duty today and the Intercare Clinic in Linden. My interaction with this individual was marked by rudeness, unprofessionalism, and immaturity – a significant departure from the high standard of patient care I’ve consistently received from Dr. Van Staden and, more recently, Sister Lefika. I value the clinic’s commitment to patient-centric care, and it is disheartening to witness behaviour from front-line staff that could risk the clinic’s reputation and negate the excellent work of its healthcare providers. I am reaching out with the hope that urgent intervention can be taken to address this matter and to ensure that future interactions uphold the professionalism that the clinic is known for. I would appreciate it if you could contact me at your earliest convenience to discuss this concern further. Thank you for your attention to this matter, and I look forward to your prompt response.
106 replies
Review Distribution
5 Star
3 (6.382978723404255%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (14.893617021276595%)
1 Star
37 (78.72340425531915%)