Medirite Durbanville : Poor Customer Service by Locum Pharmacist

Dear Medirite Management,

I am writing to formally lodge a complaint regarding the poor customer service I received from a locum pharmacist at your Medirite pharmacy.

I have been a loyal and regular Medirite customer for the past six years, during which I have consistently collected my scheduled medication monthly from your pharmacy. This history makes the incident I experienced particularly disappointing.

Following recent blood test results, my doctor emailed my prescription directly to me. When I presented this script at your pharmacy today, the locum pharmacist informed me that she was unable to assist because the medication is scheduled and that the doctor has to email the prescription directly to the pharmacy.

I explained that I am a long-standing Medirite customer and asked whether she could possibly assist by contacting my doctor directly, as this has been done in the past. Unfortunately, she refused to assist further and simply informing me to contact my doctor. She did not offer the pharmacy’s email address or provide any guidance or support to help resolve the matter.

As a result, I went to the Dis-Chem pharmacy across the road, where I was assisted immediately and professionally, and my medication was dispensed without any issues.

I would like to understand why I was refused assistance at Medirite under these circumstances, especially given my long-standing relationship with your pharmacy and the fact that I regularly collect scheduled medication from Medirite. The lack of willingness to assist or provide basic support was unacceptable and not in line with the level of service I expect as a loyal customer.

I trust that this matter will be investigated and that appropriate steps will be taken to ensure better customer service in future, particularly from locum staff.

I look forward to your response.

Kind regards,