Pathetic Customer service for a long standing patient.

28 April 2026

To whom this may concern.

For the last 3 months Village Square Medi Rite has been playing with my livelihood/pain.

I was diagnosed with CRPS.

I have been collecting my meds from this specific Medi Rite since 2014. Every month.

For the last 3 months, AFTER I sent in my order like I usually do, it gets left behind with a ton of excuses.

This month on the 20th already I sent in my order. Saturday when I phoned, a gentleman pharmacist said no he placed the order now as it was not done. This was on the 25th April 2026.

Yesterday I enquired and Rai said it will be there yesterday or today.

She was not there on the 20th so she didnt know about the email.

Keeps on saying thay it is high schedule meds. I am not stupid. I know it is high schedule meds. I follow protocol.

Or maybe they don't have stock. Her excise as well.

Surely you check beforhand, especially if you know that this product can run out of stock.

But this is becoming a case of the patient has to accept that this is the poor quality service we are receiving from Village Square, Randfontein.

This is the 3rd month where I am left without my much needed pain medication and she is just oblivious to the critical situation I find myself in.

This is UNACCEPTABLE!

I have, as well as my daughter on numerous occasions told her what my condition is and the pain that goes with it.

What is going on at Medi Rite for this poor service?

I am kindly requesting that a Senior Manager or Supervisor phones me today.

I NEED MY MEDS TODAY!!!!!

Sent from my HONOR phone

-------- Original message -------- From: Chantal Britz Date: Mon, 20 Apr 2026, 07:39 Subject: Morphine Ampules, C. Britz 20 April2026

Good morning.

I trust that you are well and that you enjoyed the weekend?

Due to the ampules being a problem the last 2 months I am asking if you wouldn't mind to order the ampules for me so long please.

I have the Rx in place.

Hope you have a beautiful and blessed day.

Kindest regards.

Sent from my HONOR phone