IB
Isabel B
Active since Apr 2026
2
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Reviews
2 reviews1 month ago
Pathetic Customer service for a long standing patient.
28 April 2026 To whom this may concern. For the last 3 months Village Square Medi Rite has been playing with my livelihood/pain. I was diagnosed with CRPS. I have been collecting my meds from this specific Medi Rite since 2014. Every month. For the last 3 months, AFTER I sent in my order like I usually do, it gets left behind with a ton of excuses. This month on the 20th already I sent in my order. Saturday when I phoned, a gentleman pharmacist said no he placed the order now as it was not done. This was on the 25th April 2026. Yesterday I enquired and Rai said it will be there yesterday or today. She was not there on the 20th so she didnt know about the email. Keeps on saying thay it is high schedule meds. I am not stupid. I know it is high schedule meds. I follow protocol. Or maybe they don't have stock. Her excise as well. Surely you check beforhand, especially if you know that this product can run out of stock. But this is becoming a case of the patient has to accept that this is the poor quality service we are receiving from Village Square, Randfontein. This is the 3rd month where I am left without my much needed pain medication and she is just oblivious to the critical situation I find myself in. This is UNACCEPTABLE! I have, as well as my daughter on numerous occasions told her what my condition is and the pain that goes with it. What is going on at Medi Rite for this poor service? I am kindly requesting that a Senior Manager or Supervisor phones me today. I NEED MY MEDS TODAY!!!!! Sent from my HONOR phone -------- Original message -------- From: Chantal Britz Date: Mon, 20 Apr 2026, 07:39 Subject: Morphine Ampules, C. Britz 20 April2026 Good morning. I trust that you are well and that you enjoyed the weekend? Due to the ampules being a problem the last 2 months I am asking if you wouldn't mind to order the ampules for me so long please. I have the Rx in place. Hope you have a beautiful and blessed day. Kindest regards. Sent from my HONOR phone
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2 months ago
Aramex Third Party Couriers - Non-delivery.
My actual rating of the company is 0+++. The absolute worst and most pathetic company I’ve ever dealt with. You get absolutely no service delivery. NONE. Where I should have recieved my parcel within 24 - 72 hours, I have already been waiting for six days now. Then the driver has the audacity to lie and say that he attempted to deliver at 09:58pm, did he attempt to fall out of bed?! We were waiting until 12pm last night and only after then, we went to bed. I spoke to Nazli this morning, and she went above and beyond to get hold of the Vaal offiices with no avail. I'm a first time Aramex user, not by choice, but due to Aramex's "we don't care" attitude, the supplier from who I bought the products, has lost a customer. Word of mouth is a powerful tool, and what Aramex clearly does not understand, bad news travels faster than good news. So Aramex, if we see you closing your doors, due to your incompotent personel that lies through their teeth, don't worry, no tears will be shed. So again, after liasing with Aramex, I have to wait until MONDAY now to see if I will be able to recieve my parcel. The driver is Bongi. Bongi, DO BETTER. Have pride in your work.
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