MD
Mediwell Dainfern Square
Unclaimed Business
MD
Mediwell Dainfern Square
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mediwell Dainfern Square
Mediwell Dainfern Square has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Mediwell Dainfern Square across 18 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencewD
MJ
Mariet J
1 reviews | Active since Jan 2020
2 Dec 2025, 02:10
Horrible service to attend with a sick child!
I had a horrible experience there yesterday, with a sick 3 year old while being 8 months pregnant. I booked an appointed with Dr. Geldenhuys at 10:00 and at 10:30 I have still not seen a doctor and other patients were pushed into his office before me. When I got up to leave, I was quickly ushered to a different doctor, Dr. Paulsen, which I did not request or make a booking with. I ended up leaving just after 11:00 with no diagnoses and a very sick and unhappy toddler. I tried to report to reception that I am now leaving since I cannot stay for over an hour with a sick child, as my bladder and back is already hurting, being pregnant and carrying a sick child from the nurses station and back to the Dr's office the whole time. No one looked up, tried to make eye contact or anything - it's like they were just to busy chatting and wasn't in the mood for patients, so out of desperation and exhaustion I just walked out. I was them phoned at 14:30 by Mediwell and aparantly they needed my email address (Which was provided with the forms I completed that morning) because the Dr. wants to send a script. How can you send a script if you have not diagnosed the patient? All I knew is it could be a virus like Rsv, Croep or Covid and treatments for all 3 differ... so again, how can you write a script if the patient is not diagnosed? Needless to say, I will not be returning to this practise. They don't care about being punctual, wasting your time or writing scripts without a proper diagnoses... and I'm sure they will charge my medical aid a fortune for this morning!
Helpful (0)
|Replies (0)MJ
Mariet J
1 reviews | Active since Jan 2020
2 Dec 2025, 02:10
Horrible service to attend with a sick child!
I had a horrible experience there yesterday, with a sick 3 year old while being 8 months pregnant. I booked an appointed with Dr. Geldenhuys at 10:00 and at 10:30 I have still not seen a doctor and other patients were pushed into his office before me. When I got up to leave, I was quickly ushered to a different doctor, Dr. Paulsen, which I did not request or make a booking with. I ended up leaving just after 11:00 with no diagnoses and a very sick and unhappy toddler. I tried to report to reception that I am now leaving since I cannot stay for over an hour with a sick child, as my bladder and back is already hurting, being pregnant and carrying a sick child from the nurses station and back to the Dr's office the whole time. No one looked up, tried to make eye contact or anything - it's like they were just to busy chatting and wasn't in the mood for patients, so out of desperation and exhaustion I just walked out. I was them phoned at 14:30 by Mediwell and aparantly they needed my email address (Which was provided with the forms I completed that morning) because the Dr. wants to send a script. How can you send a script if you have not diagnosed the patient? All I knew is it could be a virus like Rsv, Croep or Covid and treatments for all 3 differ... so again, how can you write a script if the patient is not diagnosed? Needless to say, I will not be returning to this practise. They don't care about being punctual, wasting your time or writing scripts without a proper diagnoses... and I'm sure they will charge my medical aid a fortune for this morning!
0
Replies (0)VP
Verona P
1 reviews | Active since Jan 2020
18 Nov 2025, 07:10
Unprofessional Conduct and Lack of Cost Transparency
I spent over four hours at this facility undergoing several tests—including ECG, blood work, and x-rays. While the tests were medically necessary, I was not informed of the costs beforehand. One test had to be repeated due to a nurse’s error, further extending my time there. While waiting for Dr. Paulsen—whose office is located at the front of the practice and doubles as the dentist’s reception—I was subjected to an extremely disruptive environment. Dr. Matseke Naka and her staff were loudly laughing, shouting, and talking with no regard for the sick patients present. When I politely addressed the noise, describing it as “irritating and unprofessional,” Dr. Naka responded by yelling at me. I offered a professional apology, which she accepted, but the overall conduct remained inappropriate and dismissive of patient dignity. I even suggested that if she believed I had been disrespectful, she could review the security footage, as there are cameras on the premises. To make matters worse, I received a bill exceeding R2000 only after the tests were completed and was told that there was nothing wrong with me. Dr. Paulsen could not supply the specialist’s name or appointment details. I eventually received a call from the specialist a week before the scheduled appointment to confirm the date, but I was unable to attend on 18 November due to prior commitments. This experience was deeply disappointing and reflects a lack of professionalism, empathy, and operational integrity—especially regarding cost transparency and patient respect.
Helpful (0)
|Replies (0)VP
Verona P
1 reviews | Active since Jan 2020
18 Nov 2025, 07:10
Unprofessional Conduct and Lack of Cost Transparency
I spent over four hours at this facility undergoing several tests—including ECG, blood work, and x-rays. While the tests were medically necessary, I was not informed of the costs beforehand. One test had to be repeated due to a nurse’s error, further extending my time there. While waiting for Dr. Paulsen—whose office is located at the front of the practice and doubles as the dentist’s reception—I was subjected to an extremely disruptive environment. Dr. Matseke Naka and her staff were loudly laughing, shouting, and talking with no regard for the sick patients present. When I politely addressed the noise, describing it as “irritating and unprofessional,” Dr. Naka responded by yelling at me. I offered a professional apology, which she accepted, but the overall conduct remained inappropriate and dismissive of patient dignity. I even suggested that if she believed I had been disrespectful, she could review the security footage, as there are cameras on the premises. To make matters worse, I received a bill exceeding R2000 only after the tests were completed and was told that there was nothing wrong with me. Dr. Paulsen could not supply the specialist’s name or appointment details. I eventually received a call from the specialist a week before the scheduled appointment to confirm the date, but I was unable to attend on 18 November due to prior commitments. This experience was deeply disappointing and reflects a lack of professionalism, empathy, and operational integrity—especially regarding cost transparency and patient respect.
0
Replies (0)ykmm
you know me mxm
1 reviews | Active since Jan 2020
23 Apr 2025, 17:31
Worst place ever,even hell is better.
The worst place ever I got embarrassed and humiliated and the so called Doctor Dr Mojapelo forced me disclose my condition to my partner when I wasn't ready then called me dishonest,I eventually got into a panic attack and at that time I'm pregnant I got home not in a good state and tried to commit suicide this place is not good and she should be exposed I have no idea how many lives or couples lives she has ruined very inconsiderate,I regret the day I started attending at Mediwell.
Helpful (0)
|Replies (0)ykmm
you know me mxm
1 reviews | Active since Jan 2020
23 Apr 2025, 17:31
Worst place ever,even hell is better.
The worst place ever I got embarrassed and humiliated and the so called Doctor Dr Mojapelo forced me disclose my condition to my partner when I wasn't ready then called me dishonest,I eventually got into a panic attack and at that time I'm pregnant I got home not in a good state and tried to commit suicide this place is not good and she should be exposed I have no idea how many lives or couples lives she has ruined very inconsiderate,I regret the day I started attending at Mediwell.
0
Replies (0)EM
Edith M
1 reviews | Active since Jan 2020
10 Apr 2025, 14:43
RUDE PRACTIONER DR MATSEKE NAKA
The WORST service I have ever received in my life! The dental department where the RUDE DENTIST DR MATSEKE NAKA has no regard for clients at all! My appointment was at 4pm and I informed them I’m 5 minutes late which the receptionist said was ok. While I was completing their repetitive forms DR NAKA rudely tells me I’m too slow and she doesn’t have time to wait as she has plans. In utter shock I said I’ve only been here for a minute and I don’t understand how I’m expected to complete 3 or more page forms in less than a second. She said she doesn’t have time and walked away. The poor receptionist had to apologise for her behaviour and time and I just said thanks but I don’t feel comfortable being treated by someone so rude and left. Go there at own risk! No professionalism or courtesy! Disgusted!
Helpful (0)
|Replies (0)EM
Edith M
1 reviews | Active since Jan 2020
10 Apr 2025, 14:43
RUDE PRACTIONER DR MATSEKE NAKA
The WORST service I have ever received in my life! The dental department where the RUDE DENTIST DR MATSEKE NAKA has no regard for clients at all! My appointment was at 4pm and I informed them I’m 5 minutes late which the receptionist said was ok. While I was completing their repetitive forms DR NAKA rudely tells me I’m too slow and she doesn’t have time to wait as she has plans. In utter shock I said I’ve only been here for a minute and I don’t understand how I’m expected to complete 3 or more page forms in less than a second. She said she doesn’t have time and walked away. The poor receptionist had to apologise for her behaviour and time and I just said thanks but I don’t feel comfortable being treated by someone so rude and left. Go there at own risk! No professionalism or courtesy! Disgusted!
0
Replies (0)NG
Nozipho G
1 reviews | Active since Jan 2020
27 Feb 2025, 12:36
Very poor service
Visit Mediwell at your own risk, over a year ago I've booked an appointment to see Dr Mokotedi who wasn't available and I was referred to see Dr Mojapelo around 15H00 that day, I was ok with that. When I got there Dr wasn't available and I was referred to Dr Paulsen I waited over an hour to see her, eventually it was my turn, I went in and explained my condition few minutes later She told me I'm not her client She needs to assist her client first that was already after 16h30 her service was extremely poor I've never been ill treated by a professional Dr so bad that I left more sick and frustrated She even gossiped about a certain Dr who didn't want assist her, today I've booked an appointment I was specific about a certain specific Dr my appointment was booked but when I got there Dr wasn't available and I was referred to the same Dr Paulsen who bul**** me, I was then referred to another Dr fine they've tried to make me feel comfortable but my blood pressure went up immediately, when I left I was in tears and triggered by how Dr Paulsen treated me it was horrible. On my way out the Dr I've requested was there, there is no sense of urgency clients are not prioritised, I don't deserve such humiliation, imagine paying with medical aid yet you are treated worse than a government clininc, I will never ever visit Mediwell again.
Helpful (0)
|Replies (0)NG
Nozipho G
1 reviews | Active since Jan 2020
27 Feb 2025, 12:36
Very poor service
Visit Mediwell at your own risk, over a year ago I've booked an appointment to see Dr Mokotedi who wasn't available and I was referred to see Dr Mojapelo around 15H00 that day, I was ok with that. When I got there Dr wasn't available and I was referred to Dr Paulsen I waited over an hour to see her, eventually it was my turn, I went in and explained my condition few minutes later She told me I'm not her client She needs to assist her client first that was already after 16h30 her service was extremely poor I've never been ill treated by a professional Dr so bad that I left more sick and frustrated She even gossiped about a certain Dr who didn't want assist her, today I've booked an appointment I was specific about a certain specific Dr my appointment was booked but when I got there Dr wasn't available and I was referred to the same Dr Paulsen who bul**** me, I was then referred to another Dr fine they've tried to make me feel comfortable but my blood pressure went up immediately, when I left I was in tears and triggered by how Dr Paulsen treated me it was horrible. On my way out the Dr I've requested was there, there is no sense of urgency clients are not prioritised, I don't deserve such humiliation, imagine paying with medical aid yet you are treated worse than a government clininc, I will never ever visit Mediwell again.
0
Replies (0)ES
Eva Sorgard-Dahlvig
1 reviews | Active since Jan 2020
25 Nov 2024, 11:55
Dr. Paulsen at Mediwell Dainfern Square is fantastic
Went to see Dr. A. Paulsen today: she was very nice, efficient, thorough and professional. I would definitely recommend her and next time I need a doctor I will be back!
Helpful (0)
|Replies (0)ES
Eva Sorgard-Dahlvig
1 reviews | Active since Jan 2020
25 Nov 2024, 11:55
Dr. Paulsen at Mediwell Dainfern Square is fantastic
Went to see Dr. A. Paulsen today: she was very nice, efficient, thorough and professional. I would definitely recommend her and next time I need a doctor I will be back!
0
Replies (0)NM
Nosipho M
1 reviews | Active since Jan 2020
10 Oct 2024, 13:02
The reception staff has attitude towards clients
The physicians are great. They are knowledgeable and experienced. Dr Paulsen is the best, she never disappoint. The problem is the attitude of the staff there at reception, when you call to make an appointment they are rude and hung up while you're still talking. I didn't get the lady's name but she was very rude. Please communicate with the reception staff on how to handle clients.
Helpful (0)
|Replies (0)NM
Nosipho M
1 reviews | Active since Jan 2020
10 Oct 2024, 13:02
The reception staff has attitude towards clients
The physicians are great. They are knowledgeable and experienced. Dr Paulsen is the best, she never disappoint. The problem is the attitude of the staff there at reception, when you call to make an appointment they are rude and hung up while you're still talking. I didn't get the lady's name but she was very rude. Please communicate with the reception staff on how to handle clients.
0
Replies (0)