Unprofessional Conduct and Lack of Cost Transparency

I spent over four hours at this facility undergoing several tests—including ECG, blood work, and x-rays. While the tests were medically necessary, I was not informed of the costs beforehand. One test had to be repeated due to a nurse’s error, further extending my time there. While waiting for Dr. Paulsen—whose office is located at the front of the practice and doubles as the dentist’s reception—I was subjected to an extremely disruptive environment. Dr. Matseke Naka and her staff were loudly laughing, shouting, and talking with no regard for the sick patients present. When I politely addressed the noise, describing it as “irritating and unprofessional,” Dr. Naka responded by yelling at me. I offered a professional apology, which she accepted, but the overall conduct remained inappropriate and dismissive of patient dignity. I even suggested that if she believed I had been disrespectful, she could review the security footage, as there are cameras on the premises. To make matters worse, I received a bill exceeding R2000 only after the tests were completed and was told that there was nothing wrong with me. Dr. Paulsen could not supply the specialist’s name or appointment details. I eventually received a call from the specialist a week before the scheduled appointment to confirm the date, but I was unable to attend on 18 November due to prior commitments. This experience was deeply disappointing and reflects a lack of professionalism, empathy, and operational integrity—especially regarding cost transparency and patient respect.