Horrible customer service

I am livid as am writing this review!! I am on the polmed aquarium programme with maternal benefits am 39weeks and could give birth anytime!! Initially the welcome letter I received on the 6th Nov said I have 7 consultations and now I went for my 7th gynae visit on the 24th June and they rejected the claim. When I called Polmed today a lady by the name of Millicent informed me that the medical aid only pays for 2 scans on this option and was asking me questions if is my pregnancy high risk?where is the motivational letter from the dr for more scans?did my dr read my care plan as it is only 2 scans? Like seriously this is uncalled for this service is beyond horrible and unprofessional and I kept telling her that the frustration she is causing me on the phone will make me give birth as its really annoying me, no she still continued and further transferred me to anothet department. The new department now told me its 6 scans that they pay for and not 2, I literally had to go back to my welcome letter and inform her that its 7. She then later apologised and said its 7 on the letter but it should have been 6 and the case manager will call me to explain. Like what level of ridiculousness is this? You get 2 consultants saying different things and no solution at the end of the day! Polmed needs to do better and allign with the principles of Batho Pele. I regret joining this medical aid there is no uniformity and their customer service is super horrible no empathu or soft skills at all!!!