Medtronics -to be avoided at all cost

One of the main reasons I went with Medtronics for an insulin pump was their Carelink function whereby a third party can monitor one’s vital statistics and be able to know when a diabetic needs assistance, eg. Eru high or low sugar levels. HOWEVER this “feature” very seldom features. We have on many occasions brought the fact that my husband’s link just disappears, to Medtronics’ attention. There are many excuses but the problem persists. So, no peace of mind for clients with a life-threatning condition.

To add insult to injury the casing of my pump cracked and needs to be replaced (under guarantee). I sent them 3 emails over a period of 8 days and to date have not even had the curtesy of a reply. This is rather critical since a crack could result in moisture penetrating the pump and Tendring it useless.

I can add many more examples of lesser cases where Medtronics dropped the ball, but just want to warn people to stay clear of a company so poorly run that an accountant can ***** more than R500million over 13 years!