MEDWAY HEALTHCARE

Medway is a scam. I am paying for a Gap cover for over 10 years. I was not able to claim from the cover when I went for a procedure in 2018. There were many hospital records which I was asked to access. This made it impossible to claim from the policy. In November 2022 I noticed a new deduction from Medway whilst the Gap Cover was still being deducted. When I enquired about this, I was informed that this was a funeral cover associated with the Gap Cover. This was done without my permission. I subsequently emailed a cancelation to them and followed this email up with 2 phone calls and a What's App message on their What's App help line. I have received neither a confirmation of my cancelation nor have I received any reply to my What's App query. I am an Educator with the KZN provincial Education Department. The deductions are being made from my salary and not my bank. Therefore the cancelation of the Debit order from my salary has to be done via the Education Departments Persal system.