Pathetic Service

Good day

I choose to use Medxpress to ensure my medication is delivered to my door.

I got a script from my doctor and uploaded it. My first month my medication was supp**** to me without a problem and delivered on time to my address. The second month I started having issues with delivery. They told me that now they were not sure where my house is (but the previous month it was delivered correctly). December I ordered my medication and it was dispensed on the 21st of December 2023. Up to today I have not received the delivery. Last week I was contacted by RAM Couriers after I followed up, and they said that the address given to them was incorrect. They tried to contact me but every time I was in a meeting and could not take the call. I phoned back and they did a change of address and assured me that the delivery will go out on Friday the 5th of January 2024. I asked them to please make sure it goes out because on some of my medication, I ran out a week ago. Friday afternoon they gave me a call again and told me the driver is in Fochville and is lost. He cannot phone me because the number supp**** to him was a fax number. I do not know where they got that from, because the office of RAM phoned me on the same number the driver has. They assured me my medication will be delivered today. Well, it is 14:02 already, and I have not received a single delivery.

Bottom-line is, I am epileptic, and I only have enough medication (Tegretol & Epitec) for this week. I already ran out of my pain medication more than a week ago. Those I need for pain management for my trigeminal neuralgia. I will never use Medxpress again.